Our additional services for your road transport

Other than organising the transport, handling and storage of your road freight, we can cater you with a wide array of extra services that complement your specific requirements and add value along your supply chain.


Overview of our additional services

Customs services

Local expertise for worldwide export and import

Whether your consignment is travelling inside a sole market or worldwide, we are here to advise you on each country’s rules. 

Thanks to the international Rhenus network and our solid relations with local authorities and public institutions, we guarantee the smooth handling of your consignment.

Our trained experts organise the preparation of the essential formalities and arrangements at an early stage and with a great deal of precision. They have the necessary knowledge and tools to help you meet these statutory requirements. We know the local customs obligations in the countries of origin and destination and handle the total customs clearance.

Our services include the following elements:

  • Customs clearance for import or export goods
  • Customs clearance for goods in transit
  • Triangular operations
  • Inward processing
  • Carnet TIR
  • Carnet ATA
  • Fiscal representation
  • Tax support
  • Intrastat
  • Temporary storage warehouse
  • Authorised customs warehouse for export cargo
  • Public bonded warehouse
  • Support for complete authorisation process AEO
  • Consulting in transactions exempt
(Authorised Economic Operator)

Rhenus has a special status as an Authorised Economic Operator. With AEO certification, we are considered to be particularly safe and reliable and can offer our customers special benefits in customs clearance such as:

  • Easier admittance to customs simplifications    
  • Fewer physical and document-based controls
  • Recognition as a secure and safe business partner

Dangerous goods

Safety and security come first

With our own Hazardous Goods Officers at our business sites, we train our employees in how to deal with dangerous items, monitor the transport process and ensure compliance with the nationwide and worldwide dangerous goods directives. 

We ensure the quality, security and environmental compatibility of logistics experts, both for transporting hazardous items and for establishing specific quality standards for storing and transporting chemicals. Our services incorporate the following:

  • Dangerous goods (ADR)
  • Excepted quantities (EQ)
  • Limited quantities (LQ)
  • Temperature-controlled transport


Temperature-controlled transport

We protect your temperature-sensitive goods

We specialise in the transport of temperature-sensitive goods such as chemicals, pharmaceutical goods, paint and lacquer, adhesives and foils.

Rhenus uses thermal vehicles for line haul, which provide several advantages:


  • Thermal swap bodies with air conditioning
  • Cooling and heating via diesel motor or electricity
  • Technological recording and monitoring to ensure the maintenance of constant temperatures
You can see the delivery of goods within a cold chain.

In addition to exceptional expertise and innovation, temperature-controlled shipments with Rhenus Malaysia are achievement because of our tight-knit network and daily pick-ups. Within national networks on the mainland, we can offer delivery within 24 hours. For these deliveries, we use passive temperature control and thermal covers in various sizes. We also offer door-to-door deliveries for B2B transports.

Rhenus transports are ceaselessly documented using barcode scanning at each interface. This also allows you to track and trace your shipment via our web-based solution.

The safe and secure delivery of your goods and your freight is vital to us. That is why we provide security with the use of sealed trailers as well as GPS positioning and automatic location notification via mobile communications (GSM). For additional information, our hotline is available 24 hours a day, 365 days a year.

Transport insurance

We act on your behalf

The liability of freight forwarders is regulated by law and limited for international goods. If any damage or loss occurs, the compensation amount is usually significantly lower than the actual value of the goods. Other exemptions from liability often apply as well.

We therefore recommend additional insurance protection in order to prevent any costs being incurred in cases of damage or loss.

We can offer you various cost-effective solutions for this and are here to establish contact with our insurance partner for you:

  • “All risks” insurance
  • Tailored transport insurance policies
  • Taking out insurance for each consignment or on a long-term basis
You can see a highway from above.

Express shipments

Shipping time-sensitive goods

Our express services provide you with individual solutions for any shipping needs. Not withstanding its weight or size, we deliver your consignment on time to your requested place.

With an worldwide presence, global network and qualified employees, we guarantee quick, secure deliveries and provide you with national and international logistics solutions at the highest level. We organise and monitor your consignment constantly.

Based on your needs, we derive solutions for your express delivery within a short time period. Our transport solution for:

  • Courier services
  • Direct deliveries
  • Special individual solutions


You can see a Rhenus Truck in a tunnel.

Digital services

Rhenus Online tools with 24/7 availability

Use this state-of-the-art online tool to get access to your shipment information at any time.

  • Provides transparency along the transport chain for all transport modes
  • Detailed information on truck, shipment and package levels
  • Document download from internal and external electronic archives
  • Intuitive user-friendly interface
  • Responsive design for PCs and mobile devices

Track & Trace

Use our intuitive tool for online booking: Rhenus WebOrder

  • Book your shipment at any time
  • Create your own contact list
  • System check with automated address examination
  • Practical templates for frequent shipments
  • Print your transport labels, cargo lists and shipping instructions
  • POD and document look-up including external archives
  • Tracking updates via email
  • Responsive layout for mobile devices
  • Security: Data encryption and an absolute data neutrality thanks to multiple firewalls


Please note: Some services may not be available in all regions.