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Contact us!Customer care services
In the digital age, every organization faces a problem in achieving optimal consumer communication. With our services, we provide an appropriate solution:
We handle the whole administration of customer connections and are available to our clients' customers as a direct and personal contact – in both the B2B and B2C sectors – using our continuously developed communication skills. We communicate with customers across all industries and across all mediums, including, of course, social media. In order to optimize quality and quantity factors, professional reporting is essential.
We make contacts on your behalf with persons and businesses, recruit new clients for you, build successful business partnerships, and gather information that is critical to your success. Our professionals operate as if they were you, with a professional and solution-oriented approach. We enjoy both standardization and intricacy.
Our services:
- Order acceptance
- Contract management
- Appointment scheduling and coordination
- Contacting new customers
- Development of existing customers
- Termination prevention
- Clearing
- Customer recovery and reactivation
- Lead consulting
- Campaign support
- Follow-up campaigns
- Surveys and research
- Receivables management
- Competent product advice and product recommendations
- Solution of commercial customer concerns at all levels
- Customer expansion with cross-selling, up-selling and after-selling
