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Africa
Increase your reliability with effective spare parts warehousing
As manufacturers and OEMs, you truly get to know a product or supplier when something goes wrong. The ability to replace defective spare parts depends on the service arrangements in place. The logistics involved in this process are equally crucial. Spare parts logistics is also evolving, with increased emphasis on monitoring.
Do you prefer replacing parts only when they are faulty, or would you rather have controlled replacements at a more convenient time? Rhenus Warehousing addresses this development by introducing our spare parts warehouse. We recognize the growing demand for insight and control through enhanced supply chain visibility. If you have better visibility, you can enhance your company’s reliability, ensuring your promises to customers are fulfilled, and unpleasant surprises are avoided. Even if you can only supply four out of five required parts, proactive communication ahead of time becomes possible.
Growing spare parts sales
One of the reasons for the increasing prominence of spare parts warehousing operations is the growing sales generated through spare part supplies. This has elevated the significance of logistics and the role of specialized logistics service providers. Rhenus Warehousing goes beyond executing what is agreed with our clients. We proactively analyze how we can assist them to achieve better NPS (Net Promoter Score) scores. This focus on customer satisfaction is paramount because, ultimately, it is the satisfaction of customers that holds the utmost importance to us.
Insights through IT systems
Information Technology (IT) systems are crucial for meeting customer expectations effectively. To do this, we use tools like tracking, tracing, and scenario building to gain important insights. This helps assure customers that their needed spare parts will arrive on time, within one, two, or three days, for example. At Rhenus Warehousing, we have systems that give us accurate information about our activities, and we can share this data with customers through portals or EDI/API connections. This proactive communication helps us serve our customers better.
Smarter with value-added services
Do you wonder how far Rhenus' warehousing services for medical equipment and high-tech go? Well, we go beyond the usual value-added services like kitting. In our warehouse, we not only store items but also repair and maintain equipment, such as navigation devices and ventilators. This brings many benefits. For instance, it saves costs and speeds up the logistics process. Before, a customer used to send equipment to the US for repairs and then back to Europe. Now, our skilled employees have been trained to repair the equipment themselves. It is faster, cheaper, and more eco-friendly. Plus, it helped us reduce spare parts stocks.
Reliability and speed
What sets Rhenus apart from our customers? It is our experience, technical knowledge, and stability. We have a team of experts and well-thought-out plans for every step of the process, from sales to execution. Our logistics expertise and reliable service ensure things get done efficiently. When it comes to critical tasks like warehousing and distributing heart valves, we understand the importance of both speed and reliability. That is why we even have an extra picking line as a backup for such products. As a family business, we prioritize investing in the future, even if it means the costs might be higher than the immediate benefits. Our main goal is to provide excellent service and ensure a successful future.
