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Africa
The Situation
A US-based medical device manufacturer teamed up with Rhenus Warehousing Solutions in the Netherlands to handle its logistics operations in Europe, with a key focus on value-added services (VAS). This manufacturer produces essential hospital equipment, specifically non-invasive medical monitoring tools crucial for measuring patient's heart rythms and blood oxygen levels.
While these tools must operate flawlessly, there is a slight chance of errors or malfunctions. In these situations, Rhenus Warehousing Solutions plays a crucial role, benefiting not only the manufacturer but also the end user of the product.
Our Solution
In case of equipment malfunctions or errors, healthcare facilities and hospitals throughout Europe send the items to one of our warehouses in Tilburg, The Netherlands. Our primary activity revolves around preparing and dispatching new medical equipment to healthcare facilities and hospitals. We efficiently oversee the return process, encompassing necessary repairs.
Upon receiving the item with a Return Merchandise Authorization (RMA), our specially trained team meticulously inspects the device and organizes the records systematically. Common repairs performed by this team include fixing parts, replacing components, and installing necessary software updates. In addition to our services, we provide kitting activities. This involves attaching labels to dangerous goods or hazardous materials, as well as bundling products, further enhancing the comprehensive support we offer.
The Result
The integration of our VAS significantly influences the manufacturer's logistics processes. Our meticulous attention to detail in providing additional value is crucial, especially when patients depend on a flawless product. Through our commitment, the manufacturer's supply chain achieves enhanced cost-effectiveness, reduced lead times, and streamlined efficiency compared to the use of third-party repair specialists.
The testament to customer satisfaction is evident in our enduring partnership spanning many years and our exclusing authorization as the sole logistics provider entrusted with these specialized activities in Europe.
