In order to cater to changes in consumers' buying behaviours, retailers need to have an efficient solution for processing returns to stay competitive.
Consumers expect returns to be processed as swiftly and efficiently as the front-end ordering process, without having to wait for days to receive credits, exchanges or replacements.
The ability to conduct these returns promptly is essential for fostering customer loyalty at this stage of the fulfilment process. At Rhenus, we recognise this importance and the competitive advantage that comes with a resilient and consistent returning process.
We provide international support for effective returns management, catering to your needs. Furthermore, our experts can collect the goods to arrange for return to the central warehouse or point of return. We then assess the products for any damages and carry out possible adjustments. Undamaged, unused devices can be repackaged, relabelled and will be swiftly placed back on stock in the warehouse. On the other hand, damaged goods are recycled or thrown away. Rhenus also has trained personnel to manage the returns process of contaminated products.