Contact & Services
When purchasing furniture or large and heavy household appliances, it is essential to rely on experienced specialists for the transport so that all items reach the customer securely. Through clear communication and timely updates, Rhenus Home Delivery provides a smooth and satisfying delivery experience.
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Today’s customers look for fast and comfortable delivery of items such as home and garden furniture, mattresses, household appliances, sports gear and other oversized or heavy products. With Rhenus Home Delivery, every step within the logistics chain is managed, resulting in a consistently high level of customer satisfaction.
Our service offering starts with a central inbound delivery to a national distribution hub. From this point, shipments are allocated to regional delivery stations following the hub-and-spoke model. Subsequently, the goods are transported to the customer on the confirmed delivery date. If required, inbound transport can be coordinated directly with your producers or suppliers. Our facilities and teams are specifically prepared and trained to manage bulky and heavy shipments. In addition, your products can be stored in shared or dedicated warehouses, providing adaptable storage options alongside flexible workforce solutions. Charges apply solely to the space utilized by your goods.
As another option, regional inbound delivery can be selected, allowing shipments to be routed straight to regional distribution centers. This approach enables shorter lead times, particularly for large shipment volumes or orders limited to specific regions. When products are stocked locally, your customers can benefit from same-day and next-day delivery with minimal transit durations. In every scenario, final-mile delivery is carried out directly to the chosen room, and in many countries, we also offer additional optional services such as unpacking with packaging disposal, installation services and even the removal of old furniture and appliances.
Appointments can be easily scheduled via online platforms, by phone or, in selected countries, also through WhatsApp. Tight delivery time frames, shared one day prior to delivery, allow your customers to plan more effectively. Thanks to Track & Trace, shipment progress remains fully visible at all times, and in many countries, customers are also informed about the estimated delivery time of their order.
We support both centralized and regional inbound handling of your goods, followed by delivery to the room of choice. In certain countries, assembly and installation services can also be added if required. In addition, paperless workflows and digital documentation are part of the process.
Across all locations, we apply consistent procedures and uniform quality standards, supported by a strong European network and qualified delivery teams.
Through personalized support, customer satisfaction surveys and efficient returns management, we help maintain a high level of customer satisfaction.
Flexible delivery scheduling is possible online, by phone or via WhatsApp, complemented by email and SMS updates. Customers can adjust delivery dates up to three days in advance, receive a two-hour time window notification the day before and benefit from shipment tracking, ensuring both flexibility and visibility.
At Rhenus, we have raised our delivery quality and speed, greatly enhancing the shopping experience in our furniture division.
By adjusting the delivery hub, the distance covered per transport was reduced by 70 percent, leading to a substantial decrease in CO2 emissions. Discover more about this hub adjustment.
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Through transparent interaction enabled by digital communication processes, the waiting period between placing an order and receiving the goods can be managed in a more customer-friendly way.
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Innovative micro-depots in urban areas make it possible to optimize routes and shorten delivery times. Read on to find out what micro-depots are and how they work.
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Holistic logistics for your goods: We take care of planning, optimization and management of your entire supply chain.
