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Whenever recipients purchase new furniture items or home appliances, it is crucial that these goods reach their destination safely and without damage. Our 2-man delivery services assign experienced specialists to ensure your products are transported securely, handled efficiently and delivered straight into your customer’s preferred room.
Our comprehensive 2-man delivery services cover every stage of your supply chain, ensuring that goods are handled with care from origin to destination. Beginning with secure storage in our multi-user warehouses and extending through last-mile logistics, our 2-man handling teams carry out each task with accuracy and reliability. Beyond transportation, we take care of assembly, installation and the proper disposal of packaging materials. Returns management is also available when required, creating a smooth and consistent experience for both you and your customers. With operations spanning multiple European markets, we focus on delivering a positive and stress-free experience on the final mile.
Through same-day and next-day delivery, your customers receive their orders quickly and conveniently. Our enhanced tracking system provides updates via email, text message or online platforms, while clearly defined delivery timeframes support efficient planning. At the same time, we actively contribute to higher net promoter scores (NPS) and drive ongoing quality optimization through targeted measures.
As a last-mile logistics company, we provide flexible inbound delivery options to reduce unnecessary transport distances, offering manufacturers and retailers several approaches: central, regional or a combined setup.
If shipments arrive at our national distribution centre, we handle the onward transportation of shipments to regional hubs based on the hub-and-spoke model. From these locations, final delivery is completed on the agreed delivery date. Daily main runs to each destination allow us to maintain short transit times, as only one primary location needs to be supplied.
As an alternative, goods can be delivered directly to our regional sites. This method avoids transshipment and supports even shorter transit times. A blended solution combining regional and central inbound flows is also available, depending on your operational requirements.
Rhenus has been supplying our customers for several years. Their staff are very helpful and always try to meet our needs. We would recommend them to other companies.
For oversized or heavy goods, our 2-man handling staff manage the entire transport process with great care, significantly lowering the risk of damage during delivery.
With two trained professionals working together, loading and unloading processes are completed faster, helping reduce overall delivery times.
We take care of all delivery steps, removing the need for customers to organize or physically move heavy or complex items themselves.
Our logistics setup offers flexibility, allowing you to choose between national distribution centres and regional distribution centres or combine both approaches as needed.
Through a wide network of strategically located hubs, delivery routes can be adapted quickly to changes in the supply chain, allowing for short transport distances and efficient service.
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As the leading provider in Europe for home and living logistics on the last mile, we set standards in this segment. Our offering includes scalable logistics concepts backed by access to a network of 15 national systems across Europe. Through high operational efficiency combined with extensive expertise, we steadily deliver a positive and reliable delivery experience.
By switching the delivery hub, route distances per transport were reduced by 70 percent, which led to a significant decrease in CO2 emissions. Discover more about the hub change.
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Thanks to transparent communication enabled by digital processes, the waiting period between order placement and delivery can be designed in a more customer-friendly way.
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Innovative micro-depots located in urban areas make it possible to optimize routes and shorten delivery times. Learn more about micro-depots and how they function.
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We are dedicated to sustainable operations, combining innovation with environmental responsibility, especially within our last-mile logistics activities. By introducing new technologies, upgrading facilities and integrating alternative energy sources into our fleet, we are steadily lowering our CO2 footprint. Within the Home Delivery segment, our transport fleet includes electric trucks and cargo bikes, while selected warehouses are equipped with PV systems to help reduce emissions. We also invest in the future by implementing advanced solutions and providing continuous training and development programs for employees, enabling them to stay aligned with the evolving logistics environment.
We create tailored solutions for secure, seamless delivery of furniture and household appliances by our experienced teams.
2-man delivery describes a delivery setup involving two trained professionals who work together to transport items, providing careful handling and efficient movement throughout the process.
This last-mile logistics service is particularly suitable for large, heavy or bulky goods, including furniture, mattresses and household appliances that require special handling during delivery.
Through coordinated 2-man handling, items are managed with additional care and attention, helping to ensure they arrive at the destination undamaged and in proper condition.
Yes, the service is designed with flexibility in mind. We provide delivery directly to the selected room or specified location on the property, and can also include optional services such as assembly, installation and removal of packaging materials.
Notification refers to the communication of delivery or pickup details to customers. With same-day and next-day delivery options available for regionally stocked goods, recipients benefit from delivery either on the same day or on a chosen date. Customers receive updates via email, text message or other available channels, depending on the market, and can modify delivery time slots up to three days before arrival. They may also select between morning or afternoon delivery windows. Additional transparency is provided through live tracking and estimated arrival time calculation.
Delivery quality is assessed using multiple indicators. Alongside customer satisfaction, key performance metrics such as delivery accuracy play a central role. We measure customer satisfaction and recommendation willingness using tools like Net Promoter Score and Trustpilot ratings. Delivery precision is evaluated by checking whether shipments arrive on the agreed date and whether the planned two-hour time window is met. These surveys and evaluations are designed to support continuous service optimization aligned with customer needs.
Customer feedback is highly valued, particularly in cases of dissatisfaction. A modern ticketing system enables fast support and structured processing. Customers receive electronic updates as soon as their request is received, is being processed and resolved. Our support teams handle inquiries via hotline, contact form and email, ensuring a prompt response process. Delivery personnel are also trained to respond appropriately to feedback. The goal is always to provide a swift and satisfactory resolution.
