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For time-sensitive shipments, using an on-board courier through air freight provides the fastest and most reliable solution. Rhenus not only arranges personal transport of your valuable cargo via courier but also manages all required steps to ensure efficient processing and customs clearance.
Our on-board courier service is designed to ensure that hand-carried express goods, including prototypes, samples, critical or urgent replacement spare parts, contracts or documents, arrive at their destination as quickly as possible. Throughout the entire journey, one of our couriers personally accompanies your shipment, which makes our hand-carry services an especially safe option for valuable goods.
Prior to transportation, a team of specialists carefully organizes the freight handling process, using their expertise in customs formalities within the importing countries. For on-board courier services, Rhenus relies not only on its own resources, but also collaborates with experienced partners with many years of expertise.
Throughout the entire transportation process, communication remains just as personal as the transportation of your special freight by one of our couriers. With transparent updates on journey milestones provided through chat or email, you can feel confident and check the status of your shipment with the on-board courier whenever needed.
For your hand-carry services, speed is essential. Our on-board courier option delivers the fastest possible transit and customs clearance process compared to conventional handling procedures.
With personal delivery through the hand-carry service, your valuable and urgent goods benefit from enhanced care and security.
We recognize that speed is essential for air courier shipments at all times. Through clear processes and transparent agreements, we continue to support you as a reliable partner even in cases of scheduling changes or emergencies.
Our hand-carry services ensure that a dedicated courier personally takes care of your goods. This gives you continuous access to a fixed contact person and allows you to monitor the status of your shipment whenever needed.
We transport your goods through our on-board courier service as quickly and reliably as possible!
An on-board courier (OBC) is a courier responsible for personally accompanying important or time-sensitive deliveries so they arrive at their destination as quickly and directly as possible. The consignment is typically carried directly by the courier or transported in carry-on luggage. Commonly transported goods include documents, samples, prototypes as well as valuable jewelry or designer pieces.
For shipments that are especially urgent or valuable, hand-carry services provide a reliable and secure solution. Please be aware that weight and size limitations may differ depending on the route, airline, aircraft type and whether the shipment travels as checked or carry-on luggage. In most cases, packages are restricted to approximately 30 kilograms per piece, while maximum dimensions generally range between 120 and 160 centimeters in length, 80 and 120 centimeters in width and 80 and 100 centimeters in height. These figures are approximate and can vary according to specific airline or courier requirements. It is also necessary that shipments can be handled using standard luggage handling equipment during the entire transportation journey, including loading and unloading procedures. Based on the required timeframe and freight type, you can select from different express options and arrange additional value-added services.
Hand-carry delivery is not available for goods weighing over 32 kilograms per parcel or exceeding 290 centimeters in combined length, height and width. Additionally, hazardous goods, temperature-sensitive pharmaceutical products and perishable goods are generally excluded.
To process your request as quickly as possible, we require details about the number of parcels, their individual dimensions and weights, along with the type of goods. We also need the delivery time, postal code, city or airport for both the pickup location and the final destination.
Based on the agreements arranged for your hand-carry services, you may receive regular updates through email or chat, or gain access to a dashboard created specifically for shipment tracking. Additionally, a customer service team is available 24 hours a day to answer your inquiries, and direct communication with the couriers is also possible.
Immediate support for urgent and important freight is provided through the Rhenus on-board courier service. Our worldwide round-the-clock service allows us to meet deadlines even on weekends, public holidays or beyond standard working hours.
*The AirTag service is available as an optional feature and depends on equipment availability at the time as it is outsourced.
** Please note, however, that insurance coverage and clauses can differ depending on the country of origin or destination, airline and commodity. Additional freight insurance may be required for high-value products, although not all insurers or countries provide coverage for these types of on-board courier shipments. Legal and compliance teams are available to offer further guidance for specific situations.
