Contact
For time-sensitive shipments, an on-board courier through air freight is the fastest and most reliable option. Rhenus provides personal transport of your valuable cargo by courier and oversees all steps to guarantee efficient handling and customs clearance.
As part of our on-board courier service, we make sure that hand-carried express goods such as prototypes, samples, urgent spare parts, contracts or documents reach their destination as fast as possible. One of our couriers personally accompanies your shipment from start to finish, making our hand-carry services a safe and dependable option for valuable goods.
Before each shipment, a team of specialists carefully plans the freight handling process, using their expertise in customs procedures for the importing countries. For on-board courier services, Rhenus not only relies on its own resources but also works with partners with long-standing experience.
Throughout the entire transportation process, communication is as personal as the delivery itself. With transparent milestone updates sent through chat or email, you can stay informed and check the shipment status with your on-board courier at any time.
Time is of the essence for your hand-carry services. Compared to traditional handling procedures, our on-board courier service provides the fastest transit and customs clearance possible.
Through personal delivery with our hand-carry service, you benefit from special care and security for your valuable and urgent goods.
We know that air courier shipments require fast action. With clear processes and transparent agreements, we are a reliable partner by your side even during scheduling changes or emergencies.
With our hand-carry services, a dedicated courier personally handles your goods. This means you always have one contact person available and can check your shipment’s status at any time.
We deliver your goods by on-board courier as quickly and reliably as possible.
An on-board courier (OBC) is a courier who personally travels with important or time-sensitive shipments to ensure they reach their destination quickly and directly. They usually carry the goods with them or in their carry-on luggage. Items commonly shipped this way include documents, samples, prototypes and valuable jewelry or designer pieces.
For shipments that are especially urgent or valuable, our hand carry services provide a secure and dependable solution. Weight and size limits can vary by route, airline, aircraft type and whether the shipment is checked or carried on. Typically, packages are limited to around 30 kg each, with dimensions ranging from approximately 120 to 160 centimeters in length, 80 to 120 centimeters in width and 80 to 100 centimeters in height. These are general guidelines and may differ based on airline or courier rules. Shipments must also be suitable for handling with standard luggage equipment during the entire journey, including loading and unloading. Based on your schedule and shipment type, you can choose from several express options and add extra value-added services.
Parcels exceeding 32 kilograms or a combined length, height and width of 290 centimeters cannot be transported via hand-carry service. Hazardous items, temperature-sensitive pharmaceuticals and perishable goods are also typically excluded.
To process your request quickly, we need information about the number of parcels, their dimensions, weights and the type of goods. We also require the delivery time and the zip code, city or airport for both pickup and destination.
Depending on your hand-carry service agreement, you will receive regular updates via email, chat or through a dedicated dashboard. Our customer service team is available around the clock to answer questions. You can reach the couriers directly whenever needed.
The Rhenus on-board courier provides immediate support for urgent and important freight. With our worldwide 24-hour service, we can meet deadlines even on weekends, public holidays or outside standard business hours.
*The AirTag service is optional and depends on equipment availability at the time, as it is provided through an external partner.
** Please note that insurance coverage and terms may differ based on the origin or destination country, airline and type of goods. For high-value shipments, additional freight insurance might
