Changes in the buying behaviour of consumers, who often order multiple items and then return those that are not needed, require retailers to have an efficient solution if they want to remain competitive.
Consumers expect returns to be processed as quickly and efficiently as the front-end ordering process and not have to wait days for credits, exchanges or replacements.
The ability to expedite these returns promptly is essential for creating customer loyalty at this stage of the fulfilment process. At Rhenus, we recognise the importance of this, along with the competitive advantage that can be gained through a resilient and consistent process.
We provide global support in the form of effective returns management, which is tailored to your needs. In addition to accepting returns, our experts are happy to organise the collection of the goods and return them to the central warehouse or point of return. The products are assessed regarding damages and possible adjustments can be carried out. Undamaged, unused devices can be repackaged, relabelled and will be quickly placed back on stock in the warehouse, while damaged goods are recycled or disposed of. Rhenus also has trained personnel to control the returns process of contaminated products.