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It is essential that new furniture and household appliances arrive safely and intact when ordered. Our 2-man delivery service offers trained professionals who make sure your customers receive their items securely and efficiently in the room of choice.
Our comprehensive service makes sure your products are carefully managed from start to finish. From secure storage in our multi-user warehouses to final delivery via last-mile logistics, our 2-man handling teams carry out every step with precision. This includes transportation as well as assembly, installation and responsible disposal of packaging. If needed, we also manage returns, providing a seamless experience for you and your customers. Operating across multiple European countries, we are committed to making the final mile a positive and stress-free experience.
With our same-day and next-day delivery options, your customers benefit from rapid service. Our advanced tracking system keeps them informed by email, text message or online and provides precise delivery windows for added convenience. In addition, we help increase Net Promoter Scores, monitor Trustpilot reviews and implement measures for continuous quality improvement.
All goods must be delivered to our national distribution centre at Magna Park in Lutterworth. From there, we handle onward distribution to regional delivery locations using a hub-and-spoke model. Daily trunk runs support consistent and efficient transfers to final-mile hubs, allowing short transit times.
For bulky or heavy goods, our 2-man handling teams move items with care, reducing the risk of damage during transport.
With two professionals working together, loading and unloading becomes faster and more efficient, reducing the overall delivery time.
Every aspect of the delivery is taken care of, making it easier for customers who may not have the resources to move heavy items themselves.
Our strategically located hubs enable us to adapt delivery routes quickly, providing efficient service and short transport routes, even when your supply chain changes.
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We are the European market leader in last-mile home delivery. We offer scalable solutions and have access to 15 national networks. With efficiency and expertise, we ensure a consistently positive delivery experience.
A leading European mattress manufacturer is working with Rhenus to roll out a scalable delivery solution focused on making deliveries faster, greener and more customer friendly.
As part of our ongoing commitment to environmental stewardship, we have introduced electric vehicles into our fleet and installed charging infrastructure across key depots to support sustainable last-mile delivery. Our depots are also increasingly powered by renewable energy sources, including the use of solar panels, further reducing our reliance on non-renewable power. In line with our circular economy goals, 100 percent of mattresses collected are diverted from landfill, contributing to a longer product lifecycle. Our efforts have also led to a 94 percent mattress recycling pass rate, highlighting our focus on responsible waste management and resource recovery.
Partner with us to support the smooth delivery of your furniture and appliances through our expert teams. Together, we develop the perfect solution.
The term notification refers to the information shared about collection or delivery. With same-day and next-day deliveries, when goods are available regionally, you and your recipients benefit from delivery on the same day or on the preferred date. Customers are informed by email, text message or other available communication channels. They can adjust delivery times up to three days in advance and choose between morning or afternoon deliveries. Live tracking and arrival time calculations provide additional transparency.
The quality of the delivery process is based on several criteria. In addition to recipient satisfaction, key performance indicators (KPIs) such as delivery precision play a significant role. We measure customer satisfaction and willingness to recommend our services using tools such as the Net Promoter Score and Trustpilot. In terms of delivery accuracy, we assess whether the goods were delivered on the agreed date. We also monitor adherence to the estimated three-hour time window, which may be affected by factors beyond our control. In the event of a delay, customers receive notifications and can track updated delivery information through our Track-and-Trace portal. These surveys and quality measurements support our goal of continual service improvement in line with our clients’ needs.
The recipient’s feedback is especially important to us, particularly when something does not go as expected. Our customer service team handles complaints via email, inbound phone line and WhatsApp, using a structured process that supports timely assistance. Customers receive a prompt acknowledgement and regular updates as their case is reviewed and resolved. Our goal is always to provide fair, transparent outcomes and our teams are trained to respond quickly and professionally to any concerns raised.
