Our Home Delivery Services: 2-Man Handling

We deliver furniture, household appliances and mattresses to the place of use, all over Germany. If desired, we can assemble and install white and brown goods and take care of disposal. Delivery dates are agreed online or by telephone.

All-round delivery service to your home

Regardless of the goods, whether furniture, mattresses, large sports equipment, white or brown goods – we supply customers on behalf of stationary and e-commerce dealers, as well as manufacturers. In addition, we unpack goods, assemble them, connect devices and dispose of packaging, old furniture and old devices. Specific orders can be conveniently viewed via our shipment tracking system, both by you as the customer as well as your customers.

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Our special services

After the goods have been brought into our central warehouse, we take over the forwarding of the goods to the regional delivery locations in accordance with the hub-and-spoke model. From there, the delivery to the customer in two-man handling takes place on the agreed delivery date.

Benefits: Daily main runs to the delivery locations guarantee short running times, as only one site has to be visited. Distribution can also be carried out directly by the industry. Our warehouses and employees are specially equipped to handle your goods.

Alternatively, you can send your goods directly to our delivery locations. Delivery to the customer also takes place here in two-man-handling.

Benefits: Delivery times for high shipment volumes or purely regional orders are shortened. In addition, the handling of particularly sensitive goods can be avoided.

Whether it’s a complete range, promotional goods or bestsellers, we store your goods centrally in the multi-user warehouse and thus create a high degree of flexibility in personnel and storage space utilisation. The benefits: As a customer, you only pay for the space used for your goods.

We also offer warehouse management in a dedicated warehouse exclusively for individual clients.

If goods are available regionally, we deliver on the same day or on the desired date. We can also assemble these goods and dispose of old devices and furniture.

Your benefits with Rhenus Home Delivery

  • Two-man-handling free to place of use
  • Delivery, collection and exchange of goods
  • Individual appointments (arranged by telephone or online)
  • Restricted delivery window
  • Tracking with Track & Trace
  • Paperless processing
  • Professional returns management
  • Own contact centre for customer service and appointment scheduling with trained agents
  • Individually adapted logistics solutions

Highest quality standards

  • Uniform processes and quality standards at all sites
  • Efficient network nationwide and in other European countries 
  • Specially trained drivers and fitters
  • Own customer service with trained agents
  • Professional returns management

Your goods delivered to the right place at the rig

  • Daily main runs to our delivery bases
  • Appointments can be made either by telephone or online in just a few clicks
  • Restricted delivery window 
  • Tracking with Track & Trace supported by active push notifications for customers

Do you have any questions about our products?

Get in touch with our experts, who will be happy to advise you.

Installation and assembly

As part of our delivery service, we can assemble furniture for the end customer. We professionally assemble all furniture, be it a sofa, bed or wardrobe.

Our specially trained kitchen assembly teams professionally assemble your kitchen furniture for the end customer and connect electrical appliances and fittings. 

In addition to assembling furniture, our services also include the installation of white and brown goods. Our employees are specially trained for this.

Shipment processing

As a client and dealer, you want to offer your customers a wide range of payment options.  On request, we can process cashless cash-on-delivery payments for you at the end customer’s site.

Disposal

To protect your goods, sufficient packaging material – such as cardboard, polystyrene and foil – is essential. But in order to offer your customers an optimal delivery experience, we not only pack, but also unpack. We then take all packaging materials with us and dispose of them professionally.

When you receive new furnishings or equipment, your old ones are often no longer needed. So that end customers do not have to take care of disposal themselves, we are happy to take on this task and routinely dispose of old furniture, mattresses and equipment.

You can see two of our specialists deliver a fridgeYou can see two of our specialists deliver a fridge

Logistics solutions for end customer deliveries

Rhenus Home Delivery is the specialist for end customer deliveries in two-man handling. We offer comprehensive services throughout Germany and within our European network.

Read more here!