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It is essential that new furniture and household appliances arrive safely and intact when customers order them. Our 2-man delivery service provides skilled professionals who ensure your customers receive their items securely and efficiently in the room of choice.
Our comprehensive logistics service makes sure your products are carefully managed from start to finish. From secure storage in our multi-user warehouses to final delivery via last-mile logistics, our 2-man handling teams complete every step with precision. This includes transportation as well as assembly, installation and responsible disposal of packaging. If needed, we also manage returns, providing a seamless experience for you and your customers. Operating across numerous European countries, we are committed to making the final mile a positive and stress-free experience.
With our same-day and next-day delivery options, your customers benefit from rapid service. Our advanced tracking system keeps them informed via email, text message or online and provides precise delivery windows for added convenience. In addition, we help increase net promoter scores and implement measures for continuous quality improvement.
To avoid long transport routes, we offer manufacturers and dealers several options for inbound delivery: central, regional or combined.
When goods arrive at our national distribution center, we manage the forwarding of the goods to the regional distribution centers according to the hub-and-spoke model. From there, delivery to the recipient occurs on the agreed upon delivery date. Daily main runs to the delivery locations ensure short transit times since only one location must be reached. Alternatively, you can inject your goods directly into our delivery locations, which avoids transshipment and allows us to offer shorter transit times. We also provide a combination of regional and central injection.
Rhenus has been supplying our customers for several years. Their staff are very helpful and always try to meet our needs. We would recommend them to other companies
For bulky or heavy goods, our 2-man handling teams ensure items are moved carefully, minimizing the risk of damage during transport.
With two professionals working in tandem, loading and unloading becomes faster and more efficient, reducing overall delivery time.
Every aspect of the delivery is handled, making it easier for customers who may lack the resources to move heavy items themselves.
We offer flexible delivery options, allowing you to choose between national distribution centers or regional distribution centers. We can also combine both options to meet your specific needs.
Our strategically located hubs enable us to adjust delivery routes quickly, ensuring efficient service and short transport routes, even when your supply chain changes.
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We are the European market leader in last-mile home delivery logistics. We offer scalable logistics solutions and have access to 15 national networks. With efficiency and expertise, we ensure a consistently positive delivery experience.
By changing the delivery hub, it was possible to reduce the route length per transport by 70 percent, significantly decreasing CO2 emissions. Learn more about the hub change.
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With the transparent communication that can be achieved with digital communication processes, the time spent waiting between order placement and goods delivery can be made more customer-friendly.
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With innovative micro-depots in urban areas, routes can be optimized and delivery times reduced. Read on to find out what micro-depots are and how they work.
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We are committed to sustainable practices, balancing innovation with environmental responsibility, particularly in our last-mile logistics operations. By adopting new technologies, modernizing our facilities and incorporating alternative energy sources into our fleet, we are reducing our carbon footprint. In the Home Delivery business segment, our fleet includes electric trucks and cargo bikes, and some of our warehouses are equipped with photovoltaic systems to minimize emissions. We invest in the future by adopting cutting-edge solutions and ensuring our employees receive continuous training and development opportunities to keep pace with the evolving logistics landscape.
Partner with us to ensure the safe and smooth delivery of your furniture and appliances with our expert teams.
2-man delivery involves two professionals delivering items together, ensuring careful handling and efficient transport.
The final-mile delivery service is ideal for large, heavy or bulky items such as furniture, mattresses and household appliances.
With 2-man handling, your items receive extra care to protect them from damage and to assure safe delivery.
Yes, our service is flexible. We offer delivery directly to the desired room or location on your property, along with optional assembly, installation and removal of packaging.
The term notification refers to the information provided regarding pickup or delivery. With same-day and next-day deliveries, when goods are available regionally, you and your recipients benefit from delivery on the same day or on the desired date. Customers are informed by email, text message or other communication channels depending on availability. They can adjust delivery times up to three days in advance and can choose between morning or afternoon deliveries. Live tracking and arrival time calculations provide additional transparency.
The quality of the delivery process is based on several criteria. In addition to recipient satisfaction, key performance indicators (KPIs) such as delivery precision play an important role. We measure customer satisfaction and their willingness to recommend us using tools like the Net Promoter Score or Trustpilot. For delivery accuracy, we check whether goods were delivered on the agreed date and whether the estimated two-hour delivery window was adhered to. These surveys and quality measurements help us continuously improve our services in line with our clients’ needs.
The recipient’s opinion is extremely important to us, especially if they are not satisfied. We have established a modern ticket system to respond to our customers' requests quickly. Recipients are informed electronically when their request is received, being processed and answered. Our customer service team handles complaints via the customer hotline, contact form and mail, ensuring a fast response. Our delivery teams are also trained to address feedback. We do everything possible to find a quick and satisfactory solution.
