Contact & Services
For time-sensitive shipments, an on-board courier via air freight is the fastest and most reliable option. Rhenus provides safe and personalized transport for your valuable cargo by a courier, managing every step for smooth processing and customs clearance.
As part of our on-board courier service, we take special care to ensure that hand-carried express items such as prototypes, samples, critical or urgent spare parts, life-saving medical items, contracts or documents reach their destination as quickly as possible. One of our couriers personally accompanies your shipment throughout the entire transport journey, offering a particularly safe option for valuable goods.
In advance, a team of specialists carefully plans the freight handling process, using their expertise in customs procedures of the importing countries. For on-board courier services, Rhenus relies on its own resources and partners who have many years of experience.
Communication throughout the entire transport process is just as personal as the delivery of your special freight by one of our couriers. With transparent milestone updates via chat or email, you stay informed and reassured, knowing that you can check the status of your shipment with the on-board courier at any time.
Time is of the essence for your hand-carry shipments. Compared to traditional handling procedures, we offer the fastest possible transit and customs clearance processes with our on-board courier service.
With our hand-carry service, your urgent and valuable goods receive special personal care and security.
We know that when it comes to on-board courier shipments, things need to move as quickly as possible. With clear processes and transparent agreements, we are a reliable partner by your side even in the event of scheduling changes or emergencies.
With our hand-carry services, a dedicated courier personally handles your goods. This means you always have a direct contact person and can check the status of your shipment at any time.
Full transparency through first-class customer service and active communication, including live updates, real-time location sharing via AirTag and personal contact with the on-board courier. *
In-house resources and trusted partners in key markets ensure complete global service.
Extensive knowledge of our expert teams in international customs laws enables safe and proper customs clearance for your goods.
We deliver your goods by on-board courier as quickly and reliably as possible.
An on-board courier (OBC) personally accompanies important or time-sensitive deliveries so they reach their destination quickly and directly. The courier usually carries the consignment with them or in their carry-on luggage. Commonly transported goods include documents, samples, prototypes or valuable jewelry and designer pieces.
If you have a small shipment that is particularly urgent or valuable, hand-carry services provide a reliable and secure solution. Weight and size limits can vary depending on the route, airline, aircraft type and whether the shipment is transported as checked or carry-on luggage. Typically, packages are limited to around 30 kilograms per piece, with maximum dimensions of about 120 to 160 centimeters in length, 80 to 120 centimeters in width and 80 to 100 centimeters in height. These values may vary depending on airline or courier restrictions. Additionally, shipments must be suitable for processing with standard luggage handling equipment throughout the journey, including loading and unloading. Depending on the timeframe and freight type, you can choose from various express options and book value-added services as needed.
Goods weighing more than 32 kilograms per parcel and measuring more than 290 centimeters in length, height and width cannot be transported by a hand carrier. In addition, hazardous goods, temperature-sensitive pharmaceuticals and perishable goods are typically excluded.
To process your request as quickly as possible, we need information about the number of parts, their dimensions and weights, as well as the type of goods. We also require the delivery time, ZIP code and the city or airport of both the pickup and final destination.
Depending on the agreement for your hand-carry services, you will receive regular notifications via email or chat. You can also access a dashboard created specifically for this purpose. Additionally, our customer service team is available 24/7 to answer your questions, and you can contact the couriers directly.
The Rhenus on-board courier provides immediate support for urgent and important freight. With our global 24/7 service, we can meet deadlines even on weekends, public holidays or outside normal working hours.
*The AirTag service is optional and subject to equipment availability at the time, as it is outsourced.
**Please note that insurance coverage and clauses may vary depending on the origin or destination country, airline and type of goods. For high-value products, additional freight insurance may be required, as not all insurers or countries cover on-board courier shipments. Our legal and compliance teams are available to provide further guidance in specific cases.
