Contact & Services
When new furniture or household appliances are ordered, reliable logistics solutions are needed for their transportation to ensure that the goods arrive undamaged. In 2-Man Handling, our team takes over the safe delivery to the end customer.
Our comprehensive logistics service ensures your products are carefully managed from start to finish. From secure storage in our multi-user warehouses to the final delivery via last-mile logistics, our 2-man handling teams handle every step with precision. This includes not only transportation but also assembly, installation, and responsible disposal of packaging. If needed, we also manage returns, providing a seamless experience for you and your customers. Operating across numerous European countries, we are dedicated to making the final mile a positive and stress-free experience.
With our same-day and next-day delivery options, your customers benefit from rapid service, whether deliveries are local or scheduled. Our advanced tracking system keeps them informed via email, SMS, or online, and precise delivery windows are provided to ensure convenience. Once your products arrive at our national distribution center, they are distributed to regional distribution centers following a hub-and-spoke model, ensuring timely delivery on the agreed date. Regular dispatches to these hubs ensure minimal transit times, with an option for direct deliveries to our hubs to reduce handling and speed up the process.
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To avoid long transport routes, we offer manufacturers and dealers several options for inbound delivery: central, regional or combined.
When goods are delivered to our national distribution center, we take over the forwarding of the goods to the regional distribution centers according to the hub-and-spoke model. From there, delivery to the recipient takes place on the agreed delivery date. Daily main runs to the delivery locations mean that short transit times can be guaranteed since only one location has to be approached. Alternatively, you can inject your goods directly into our delivery locations, which avoids transshipment and enables us to offer shorter transit times. We also offer a combination of regional and central injection.
Rhenus Home Delivery has taken our delivery quality and speed to a new level, significantly contributing to the shopping experience in our furniture division.
For bulky or heavy goods, our 2-man handling teams ensure items are moved with care, minimizing the risk of damage during transport.
With two professionals working in tandem, loading and unloading become faster and more efficient, reducing overall delivery time.
We handle every aspect of the delivery, making it easier for customers who may not have the resources to move heavy items themselves.
We offer flexible delivery options, allowing you to choose between our nationwide and regional distribution centers. We can also combine both options to meet your specific needs.
Our strategically located hubs mean we can adjust delivery routes quickly to meet changes in your supply chain, ensuring short transport routes and efficient service.
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We are the European market leader in the handling of home and living goods on the last mile. We offer scalable logistics solutions and have access to 15 national networks. With efficiency and expertise, we ensure a consistently positive delivery experience.
By changing the delivery hub, the route length per transport could be reduced by 70 percent, significantly reducing CO2 emissions. Learn more about the hub change.
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With the transparent communication that can be achieved with digital communication processes, the time spent waiting between order placement and goods delivery can be made more customer-friendly.
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With innovative micro-depots in urban areas, routes can be optimized and delivery times reduced. Read on to find out what micro-depots are and how they work.
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With more than 300 of our own electric trucks, we save over 1,000 tonnes of CO2 emissions annually in Germany.
Our locations implement ecological measures such as LED lighting, green electricity, e-charging stations, water conservation and, in some cases, photovoltaic systems.
All our locations in Germany are certified according to ISO 50001 and we achieved the EcoVadis Platinum status.
In addition to converting our fleet to more e-mobility, we are testing alternative distribution concepts, such as micro-hubs in city centers.
Sustainability
Partner with us to ensure a safe and smooth delivery of your furniture and appliances with our expert teams. We create the perfect solution together!
2-man delivery involves two professionals delivering items together, ensuring careful handling and efficient transport.
The final mile delivery service is ideal for large, heavy, or bulky items such as furniture, mattresses, and household appliances.
With 2-man handling, your items receive extra care, ensuring they are delivered without damage.
Yes, our service is flexible. We offer delivery directly to the desired room or location within your property, along with optional assembly, installation, and packaging removal.
The term delivery notification refers to informing recipients about a pick-up or delivery. With same-day and next-day deliveries, you and your recipients benefit from delivery on the same day or on the requested date based on regional availability of goods. Customers are informed via email, SMS or our online portal, rhenusmydelivery.com, and can adjust their delivery date up to three days in advance. Full-day, morning or afternoon delivery time slots are available. In addition, various paid time-slot options can be booked. On the day before delivery, the selected time slot is narrowed to an estimated two-hour delivery window.
The quality of the delivery process is based on several criteria. In addition to the satisfaction of the recipients, key performance indicators (KPIs) such as delivery precision play an important role. We measure the satisfaction of customers and their willingness to recommend us using tools like the Net Promoter Score or Trustpilot. In terms of delivery accuracy, we determine whether the goods were delivered on the agreed day. In addition, we can check whether the estimated two-hour time window was adhered to. The surveys and quality measurements aim to continuously improve our services in line with our clients' needs.
The recipient's opinion is extremely important to us, especially if they are not satisfied. We have established a modern ticket system to help our customers quickly. Our customer service team accepts complaints and provides a fast response, including in countries where the ticket system will be implemented in the future. Our delivery teams are also trained to handle complaints professionally. We do everything we can to find a quick and satisfactory solution.
