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When ordering furniture or other heavy, bulky items, it’s important to rely on skilled professionals who help make sure everything arrives safely. With clear communication and notifications, Rhenus Home Delivery ensures a positive delivery experience.
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Customers expect quick and hassle-free delivery of their home and garden furnishings, mattresses, household appliances, sports equipment and other heavy and bulky items. Rhenus Home Delivery handles every logistical step to keep your customers satisfied.
Our services begin with a centralised inbound delivery at a national distribution centre, where we distribute items to regional delivery points using a hub-and-spoke model. From there, the goods are delivered to the customer on the agreed delivery date. Inbound delivery can also be arranged directly with your manufacturers or suppliers. Our warehouses and staff are trained and equipped to manage heavy and bulky goods. We can also store your products in our multi-client or dedicated warehouses, giving you flexible storage and staffing solutions. You only pay for the space your items occupy.
Alternatively, you can choose regional inbound delivery, which directs your goods to regional distribution centres. This allows you to offer shorter delivery times for high-volume shipments or regional orders. If items are available locally, we can provide same-day and next-day delivery with short transit times. Final-mile delivery includes placement in the room of choice. In many countries, we also offer extra optional services such as unpacking, packaging removal, assembly and the disposal of old appliances and furniture.
Appointments can be arranged conveniently online, by phone or, in some countries, through WhatsApp. Narrow delivery windows sent the day before make planning easier for your customers. With track & trace, they can see the shipment status and, in many regions, the expected time of arrival.
We support the central or regional inbound reception of your goods with delivery to the room of choice. In selected countries, assembly and installation can be requested. Paperless processing and electronic documentation are available.
Uniform processes and quality standards are offered at all locations, supported by a strong network in Europe and trained delivery teams.
Your customers are kept satisfied through personalized customer care, satisfaction surveys and expert returns management.
Customers can schedule deliveries online, by phone or via WhatsApp. Email or text notifications, the option to reschedule up to three days before delivery, a two-hour delivery window shared the day before and shipment tracking all contribute to a flexible and transparent experience.
At Rhenus, we have raised our delivery quality and speed, greatly enhancing the shopping experience in our furniture division.
By changing the delivery hub, it was possible to reduce the route length per transport by 70 percent, significantly decreasing CO2 emissions. Learn more about the hub change.
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With transparent communication enabled by digital tools, the waiting time between order placement and goods delivery can be made more customer friendly.
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With innovative micro-depots in urban areas, routes can be optimised and delivery times reduced. Read on to find out what micro-depots are and how they work.
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Comprehensive logistics for your goods: We plan, optimise and manage your supply chain.
