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When customers order new furniture or household appliances, it is essential that they arrive safely and intact. Our 2-man delivery service pairs skilled professionals to guarantee your items are delivered securely and efficiently, directly to your customer’s room of choice.
Our comprehensive logistics service ensures your products are carefully managed from start to finish. From secure storage in our multiuser warehouses to the final delivery via last-mile logistics, our 2-man handling teams complete every step with precision. This includes not only transportation but also assembly, installation and responsible disposal of packaging. If needed, we also manage returns, providing a seamless experience for you and your customers. Operating across numerous European countries, we are dedicated to making the final mile a positive and stress-free experience.
With our same-day and next-day delivery options, your customers benefit from rapid service. Our advanced tracking system keeps them informed via email, text message or online, and precise delivery windows are provided to ensure convenience. In addition, we increase net promoter scores and implement measures for continuous quality improvement.
To avoid long transport routes, we offer manufacturers and dealers several options for inbound delivery: central, regional or combined.
When goods are delivered to our national distribution center, we take over the forwarding of the goods to the regional distribution centers according to the hub-and-spoke model. From there, delivery to the recipient takes place on the agreed upon delivery date. Daily main runs to the delivery locations mean that short transit times can be guaranteed since only one location has to be reached. Alternatively, you can inject your goods directly into our delivery locations, which avoids transshipment and enables us to offer shorter transit times. We also offer a combination of regional and central injection.
Rhenus has been supplying our customers for several years. Their staff are very helpful and always try to meet our needs. We would recommend them to other companies
For bulky or heavy goods, our 2-man handling teams ensure items are moved with care, minimizing the risk of damage during transport.
With two professionals working in tandem, the task of loading and unloading becomes faster and more efficient, reducing the overall delivery time.
We handle every aspect of the delivery, making it easier for customers who may not have the resources to move heavy items themselves.
We offer flexible delivery options, allowing you to choose between our national distribution centers or regional distribution centers. We can also combine the two options to meet your specific needs.
Our strategically located hubs mean we can adjust delivery routes quickly to respond to changes in your supply chain, ensuring short transport routes and efficient service.
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We are the European market leader in the handling goods for home delivery on the last mile. We offer scalable logistics solutions and have access to 15 national networks. With efficiency and expertise, we ensure a consistently positive delivery experience.
By changing the delivery hub, it was possible to reduce the route length per transport by 70 percent, significantly decreasing CO2 emissions. Learn more about the hub change.
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With the transparent communication that can be achieved with digital communication processes, the time spent waiting between order placement and goods delivery can be made more customer-friendly.
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With innovative micro-depots in urban areas, routes can be optimized and delivery times reduced. Read on to find out what micro-depots are and how they work.
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We are committed to sustainable practices, balancing innovation with environmental responsibility, particularly within the scope of our last-mile logistics operations. By adopting new technologies, modernizing our facilities and incorporating alternative energy sources into our fleet, we are reducing our carbon footprint. In the Home Delivery business segment, our fleet includes electric trucks and cargo bikes, and some of our warehouses are outfitted with photovoltaic systems to minimize emissions. We invest in the future by adopting cutting-edge solutions and ensuring our employees receive continuous training and development opportunities to keep pace with the evolving logistics landscape.
Partner with us to ensure a safe and smooth delivery of your furniture and appliances with our expert teams. We create the perfect solution together!
2-man delivery involves two professionals delivering items together, ensuring careful handling and efficient transport.
The final-mile delivery service is ideal for large, heavy or bulky items such as furniture, mattresses and household appliances.
With 2-man handling, your items receive extra care, ensuring they are delivered without damage.
Yes, our service is flexible. We offer delivery directly to the desired room or location on your property, along with optional assembly, installation and packaging removal.
The term notification refers to the announcement of a pick-up or delivery. With same-day and next-day deliveries, you and your recipients benefit from delivery on the same day or the desired date with regional availability of goods. Customers are informed via email, SMS, or through our online portal rhenusmydelivery.com and can adjust their delivery date up to three days in advance. Full-day, morning, or afternoon delivery time slots are available. In addition, various paid time-slot options can be booked. On the day before delivery, the selected time slot is narrowed down to an estimated two-hour delivery window.
The quality of the delivery process is based on several criteria. In addition to the satisfaction of the recipients, key performance indicators (KPIs) such as delivery precision play an important role. We measure the satisfaction of customers and their willingness to recommend us using tools like the Net Promoter Score or Trustpilot. In terms of delivery accuracy, we determine whether the goods were delivered on the agreed upon date. In addition, we can check whether the estimated two-hour time window was adhered to. The surveys and quality measurements aim to continuously improve our services in line with our clients’ needs.
The recipient’s opinion is extremely important to us. This applies in particular if they are not satisfied. We have established a modern ticket system so that we can help our customers quickly. Our customer service team accepts complaints via customer hotline, contact form and directly via mail and ensures a fast response. Our delivery teams, too, are trained to deal with criticism. We do everything we can to find a quick and satisfactory solution.
