Reverse logistics

We provide global support in the form of effective returns management, which is tailored to your needs. In addition to accepting returns, our experts are happy to organise the collection of the goods and return them to the central warehouse or point of return.

High-Quality Reverse Logistics Process

Rhenus in the Netherlands has a highly skilled reverse logistics team that assesses returned products and processes them in line with the customer's specifications, whether that requires remedial work, returning to stock, or quarantining for inspection. Our real-time tracking enables returns information to be updated to retailers’ enterprise systems (ERP), ensuring that details are available to keep their customers updated.

The Rhenus Reverse Logistics Services

Changes in the buying behavior of consumers, who often order multiple items and then return those that are not needed, require retailers to have an efficient solution if they want to remain competitive. Consumers expect returns to be processed as quickly and efficiently as the front-end ordering process and not have to wait days for credits, exchanges, or replacements.

The ability to expedite these returns promptly is essential for creating customer loyalty at this stage of the fulfillment process. This is precisely where intelligent reverse logistics from Rhenus in the Netherlands comes into play. We recognize the importance of reverse logistics along with the competitive advantage that can be gained through a resilient and consistent process. Our solution is to give you global support in the form of effective returns management, which is tailored to your needs.

In addition to accepting returns, our experts are happy to organize the collection of the goods and return them to the central warehouse or point of return. The products are assessed regarding damages and possible adjustments can be carried out. Undamaged, unused devices can be repackaged and relabelled and will be quickly placed back on stock in the warehouse, while damaged goods are recycled or disposed of, following our customer’s requirements. In the Netherlands, we train our employees to control the returns process of contaminated products.

OUR GLOBAL RETURN SOLUTIONS

Undamaged, unused devices are repackaged, relabeled and will be quickly placed back on stock in the warehouse, while damaged goods are recycled or disposed of. This is how we optimise the process chain between warehouse, shop and end customer.

We are rated highly in the mail-order and online retail industries because we deliver goods with an outstanding service quality and reliability; all while maintaining direct contact with your buyer.

NO FRICTION LOSSES FOR HIGH-TECH INDUSTRIES

Electronic products generally have a short half-life as a result of continuous technological developments.

Consumers want the latest products at competitive prices, and this applies the world over. It is essential to stick to time slots during the delivery process. We offer a repair service for faulty products, including spare parts logistics.

When the device reaches the end of its service life, we recycle it according to WEEE regulations (Waste Electrical and Electronic Equipment Directive).

REVERSE LOGISTICS F0R SATISFIED END CUSTOMERS

Whatever the product, we can receive and handle the damage claim, we automatically put the end customer in touch with our effective complaints management team, which provides assistance in an un-bureaucratic manner.

It goes without saying that we can also arrange rapid compensation in the form of a credit voucher, leading to maximum customer satisfaction.

What Rhenus Returns Logistics means for you: You can continue to focus on increasing your sales figures, since we take care of your RMA. Our experts are happy to advise you!