Our value-added services for high-tech logistics

We offer you a wide variety of value-added services that go beyond the mere transport and installation of technical equipment. Learn more about our services before, during and after delivery.
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Our value-added services for you

The breadth of technical value-added services is what sets Rhenus apart. Our value-added services round off the delivery and installation of your equipment. Even before delivery, we can perform technical services such as preconfiguration in our specialised technical centres. And our services do not stop once your equipment has been connected. Alongside maintenance, our services also encompass, for instance, the return of testing devices and old equipment, secure data erasure and environmentally friendly disposal of packaging materials.

Technical value-added services for you

Safe disposal

In compliance with the WEEE Directive, we will take care of the disposal of your old equipment at the end of its life cycle. We exchange old products for new ones, collect technical equipment that is no longer functional or has reached the end of its life from your customer and take care of its disposal.

Customised set-up

Many technical devices, e.g. medical products or machines, require individual customisation of system settings. When customising, we adapt the parameters of software and products to your specific requirements. This can involve country-specific settings, the creation of interfaces, the activation of functions or the adaptation of layouts.

Protection of personal data

It is particularly important to protect sensitive personal data from unauthorised access. As a value-added logistics provider for high-tech devices such as ATMs or medical devices, data protection and secure data erasure are of the utmost importance to us. We ensure GDPR-compliant data erasure at the end of the life cycle of a technical device. In addition, we also perform data erasure for demo devices, e.g. ultrasound devices, as part of our demo pool management after the test devices have been returned.

Consolidating consignments

Another service we offer is the consolidation of consignments according to your requirements. We can arrange the picking of multiple products at our locations to ensure that goods are made available efficiently and in line with your needs. By optimising processes, we reduce your costs and increase the flexibility of processing.

Clearly explained

Technical equipment is often complicated in terms of operation or requires specific product knowledge. When it comes to technical innovations and updates, many customers also need an introduction to new functions, as well as to the operation of the equipment. And this is where our technicians come into play. Based on their extensive training, they are well qualified to explain and demonstrate the functions of new or overhauled devices to your customers in a clear and comprehensible manner.

Return of packaging

Packaging almost always accrues when goods are purchased and delivered. Especially in the case of large technical devices, this packaging can take up a lot of space and is difficult to dispose of yourself. Upon request, Rhenus will therefore take back your packaging for delivered equipment.

Save time on site

We support our customers with our pre-staging and calibration services during the pre-assembly, configuration and testing of technical equipment before it is delivered to the customer. This reduces assembly and configuration time on site and saves our customers precious time.

Our technicians are trained by the manufacturers for the specific products. We therefore guarantee the proper and speedy installation of the products. We then configure the devices according to individual customer requirements. In addition, we carry out dead-on-arrival (DOA) tests. Our established pre-staging processes ensure that your products are fully functional upon arrival at their point of use.

Modular range of services

As a value-added logistics provider, we offer you more than just standard services. Many of our customers are particularly interested in our technical expertise. Since our customers’ requirements can vary greatly depending on the industry and product, our service portfolio is modular: consequently, this offers you the opportunity to select the exact scope of services you need. We cater to a full range of needs: from a single solution to the end-to-end management of a project.

Trained employees

We only employ staff who are fully trained and have the required product knowledge. This enables us to offer more than simply standard services and, for instance, to provide configuration and customer training for technical equipment from a wide range of manufacturers.

Modern warehouses with technical areas

Many of our value-added services are provided directly in our technical centres. Our high-tech warehouses have not only been designed to store equipment properly, but also to (pre)configure, test and inspect it in specially designed areas. This applies to medical equipment as well as high-tech machines, banking and vending machines and fitness products. All warehouses are equipped with burglar alarms and video surveillance and electronic access systems to prevent unauthorised access.

Do you have any further questions?

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