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When ordering furniture or other heavy, bulky items, it’s crucial to have skilled professionals handle the delivery in order to ensure everything arrives safely. With transparent communication and notifications, Rhenus Home Delivery ensures a positive delivery experience.
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Customers expect quick and hassle-free delivery for their home and garden furnishings, mattresses, household appliances, sports equipment and other heavy or bulky items. Rhenus Home Delivery manages every part of the process, ensuring customers are completely satisfied.
Our services begin with a centralized inbound delivery at a national distribution center, where items are distributed to regional delivery points based on the hub-and-spoke model. From there, goods are delivered to customers on the agreed delivery date. Inbound delivery can also be arranged directly with your manufacturers or suppliers. Our warehouses and staff are trained and equipped to handle heavy and bulky goods. We can store your products in multi-client or dedicated warehouses, offering flexible storage and staffing solutions. You only pay for the space your items occupy.
Alternatively, you can choose regional inbound delivery, directing goods to regional distribution centers. This allows for shorter delivery times for high-volume shipments or regional orders. When items are stocked locally, we can provide next-day delivery with short transit times. In addition to final-mile delivery to the room of choice as a standard service, we also offer optional services such as unpacking, packaging removal, assembly and disposal of old furniture and appliances.
Appointments can be easily scheduled online, by phone or, in some countries, through WhatsApp. With specific delivery windows shared the day before, your customers can plan with confidence. With track & trace, they always know the status and expected time of arrival of their shipment.
We enable the central or regional inbound reception of your goods with delivery to the room of choice. In selected countries, assembly and installation can also be requested. Paperless processing and electronic documentation are available.
We offer uniform processes and quality standards at every location and a strong European network with trained delivery teams.
We ensure your customers are satisfied through personalized service, feedback surveys and professional returns management.
Customers can schedule deliveries online, by phone or via WhatsApp, receive email or text notifications, reschedule up to three days before delivery and track their shipment. A delivery window is shared the day before to ensure flexibility and transparency.
Rhenus has taken our delivery quality and speed to a new level, contributing significantly to the shopping experience of our furniture division.
By changing the delivery hub, we reduced the route length per transport by 70 percent, significantly decreasing CO2 emissions. Learn more about the hub change.
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Through transparent communication made possible by digital processes, the waiting time between order placement and delivery becomes more convenient for customers.
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Comprehensive logistics for your goods: We plan, optimize and manage your supply chain.
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