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When customers order new furniture or household appliances, it is essential that they arrive safely and intact. Our 2-man delivery service pairs skilled professionals to guarantee your items are delivered securely and efficiently to your customer’s room of choice.
Our comprehensive logistics service ensures your products are carefully managed from start to finish. From secure storage in our multi-user warehouses to final delivery via last-mile logistics, our 2-man handling teams complete every step with precision. This covers transportation, assembly, installation and responsible packaging disposal. If needed, we also manage returns, providing a seamless experience for you and your customers. Operating across many European countries, we are dedicated to making the final mile a positive and stress-free experience.
With our next-day delivery options, your customers benefit from fast and reliable service. Our advanced tracking system keeps them informed via email, text message or online, and clear delivery windows are provided to ensure convenience. We also work to improve net promoter scores and implement measures for continuous quality improvement.
To avoid long transport routes, we offer manufacturers and dealers several options for inbound delivery: central, regional or combined.
When goods are delivered to our national distribution center, we take over the forwarding of the goods to the regional distribution centers according to the hub-and-spoke model. From there, delivery to the recipient takes place on the agreed upon delivery date. Daily main runs to the delivery locations mean that short transit times can be guaranteed since only one location has to be reached. Alternatively, you can inject your goods directly into our delivery locations, which avoids transshipment and enables us to offer shorter transit times. We also offer a combination of regional and central injection.
Rhenus has been supplying our customers for several years. Their staff are very helpful and always try to meet our needs. We would recommend them to other companies
For bulky or heavy goods, our 2-man handling teams ensure items are moved with care, minimizing the risk of damage during transport.
With two professionals working in tandem, the task of loading and unloading becomes faster and more efficient, reducing the overall delivery time.
We handle every aspect of the delivery, making it easier for customers who may not have the resources to move heavy items themselves.
We offer flexible delivery options, allowing you to choose between our national distribution centers and regional distribution centers. We can also combine the two options to meet your specific needs.
Our strategically located hubs mean we can adjust delivery routes quickly to respond to changes in your supply chain, ensuring short transport routes and efficient service.
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We are the European market leader in last mile home delivery. We offer scalable logistics solutions with access to 15 national networks, ensuring efficient operations and a consistently positive delivery experience.
By changing the delivery hub, it was possible to reduce the route length per transport by 70 percent, significantly decreasing CO2 emissions. Learn more about the hub change.
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With transparent communication enabled by digital processes, the waiting time between order placement and delivery becomes more customer-friendly.
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With innovative micro-depots in urban areas, routes can be optimized and delivery times reduced. Read on to find out what micro-depots are and how they work.
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We are committed to sustainability, combining innovation with environmental responsibility, especially in our last-mile logistics operations. By adopting new technologies, modernizing facilities and integrating alternative energy sources into our fleet, we continue to lower our carbon footprint. In Poland, our Home Delivery fleet includes electric trucks, and some of our warehouses are outfitted with photovoltaic systems to reduce emissions. We also invest in the future by adopting cutting-edge solutions and ensuring our employees receive ongoing training and development opportunities to keep pace with the evolving logistics landscape.
Partner with us to ensure a safe and smooth delivery of your furniture and appliances with our expert teams. We create the perfect solution together!
2-man delivery involves two professionals delivering items together, ensuring careful handling and efficient transport.
The final-mile delivery service is ideal for large, heavy or bulky items such as furniture, mattresses and household appliances.
With 2-man handling, your items receive extra care, ensuring they are delivered without damage.
Yes, our service is flexible. We offer delivery directly to the desired room or location on your property, along with optional assembly, installation and packaging removal.
The term “notification” refers to the information provided about pickup or delivery. For regionally available goods, our next-day delivery service allows you and your recipients to receive items the next day or on a chosen date. Customers are informed by email, text message or other available channels, can adjust delivery times up to three days in advance and can choose between morning or afternoon deliveries. Live tracking and estimated arrival times provide added transparency.
The quality of the delivery process is based on several criteria. Besides recipient satisfaction, key performance indicators (KPIs) like delivery accuracy are essential. We measure customer satisfaction and their willingness to recommend us through the Net Promoter Score or Trustpilot. For delivery precision, we verify that goods arrive on the agreed-upon date and within the estimated two-hour time window. These surveys and measurements help us continually improve our services to align with our clients’ needs.
The recipient’s opinion matters greatly to us, especially when they are not satisfied. We have established a modern ticket system to help our customers quickly. Recipients are informed electronically once their request is received, being processed and answered. Our customer service team accepts complaints through the customer hotline, contact form or email and ensures a quick response. Our delivery teams are also trained to handle feedback professionally. We do everything possible to find a fast and satisfactory solution.
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