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When every minute counts, an on-board courier is via air freight is the fastest and most reliable option for your time-critical shipments. Rhenus not only provides personal transport of your valuable cargo by a courier but also handles all necessary steps to ensure efficient processing and customs clearance.
As part of our on-board courier service, we take special care to ensure that hand-carried express goods such as prototypes, samples, critical or urgent replacement spare parts, contracts and documents reach their destination as quickly as possible. A dedicated courier personally accompanies your shipment throughout the entire journey, making our hand-carry services a particularly safe choice for valuable goods.
Before transport, a team of specialists carefully plans the handling of your freight, drawing on their expertise on the customs formalities for the importing countries. When it comes to on-board courier services, the Rhenus relies not onlyon its own resources but also on trusted partners with many years of experience.
Communication throughout the entire transportation process is just as personal as the hand-carry of your freight itself. With transparent updates on milestones along the journey via chat or email, you can relax knowing you can check the status of your shipment with the on-board courier at any time.
Time is of the essence for your hand-carry services. Compared to traditional handling procedures, we offer you the fastest possible transit and customs clearance processes through our on-board courier option.
Thanks to personal delivery through the hand-carry service, you benefit from special care and security for your valuable, urgent goods.
We understand that when it comes to air courier shipments, things need to move quickly. Thanks to clear processes and transparent agreements, we are a reliable partner at your side even during scheduling changes or emergencies.
With our hand-carry services, a dedicated courier personally takes care of your goods. This means that you always have a fixed contact person available so you you can check the status of your shipment at any given moment.
We provide full transparency thanks to first-class customer service and active communication channels – with live ocation tracking via AirTag and personal contact with the on-board courier. *
With in-house resources and trusted partners in key markets, we ensure a complete global service – even when irregularities occur.
Our expert teams draw on extensive knowledge of international customs laws to ensure safe and efficient clearance of your goods.
We deliver your goods by on-board courier as quickly and reliably as possible.
An on-board courier (OBC) personally accompanies important or time-sensitive deliveries to ensure they reach their destination quickly and directly. Shipments are usually carried in the courier’s hand luggage. Typical goods transported this way include documents, samples, prototypes, valuable jewelry and designer pieces.
If your shipment is especially urgent or valuable, our hand carry services offer a reliable and secure solution. Please note that weight and size limits vary depending on the route, airline, aircraft type and whether the shipment travels as checked or carry-on luggage. In general, packages are limited to about 30 kg per piece, with maximum dimensions of roughly 120 to 160 centimeters in length, 80 to 120 centimeters in width and 80 to 100 centimeters in height. These figures are approximate and may differ depending on airline or courier restrictions. Shipments must also be compatible with standard luggage-handling equipment throughout the journey, including loading and unloading. Depending on the time frame and type of freight, you can select from a range of various express options and book additional value-added services.
Parcels weighing more than 32 kilograms or measuring more than 290 centimeters in length, height or width cannot be transported by a hand carrier. In addition, hazardous goods, temperature-sensitive pharmaceuticals and perishable items are generally excluded.
To process your request quickly, we need details about the number of parcels, their dimensions and weight and the type of goods. We also require the delivery time, ZIP/post code, city or airport for both pickup and final destination.
Depending on the agreements made for your hand-carry services, you will receive regular notifications via email or chat or you can access a dedicated dashboard for shipment updates. In addition, our customer service team is available 24 hours a day to answer your inquiries and you can also contact the couriers directly.
The Rhenus on-board courier provides immediate support for urgent and important freight. With our worldwide round-the-clock service, we can also meet deadlines that fall on weekends, public holidays or outside normal working hours.
*The AirTag service is optional and subject to equipment availability at the time as it is outsourced.
**Please note that insurance coverage and clauses may vary depending on the origin/destination country, airline and commodity. For high-value products, additional freight insurance may be necessary, but not all insurers or countries cover such on-board courier shipments. Legal and compliance teams are available to provide further guidance in specific cases.
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