Whether your consignment is travelling inside a single market or internationally, we are here to advise you on each country’s rules.
Thanks to the global network of the Rhenus Group and our strong relations with local authorities and public institutions, we ensure your consignment complies with customs regulations and is handled smoothly.
Our trained specialists organise the preparation of the necessary formalities and arrangements at an early stage and with a great deal of accuracy. They have the necessary knowledge and tools to help you meet these statutory obligations. We know the local customs requirements in the countries of origin and destination and handle the complete customs clearance.
Our services include the following elements:
Rhenus has a special status as an Authorised Economic Operator. With AEO certification, we are considered to be particularly safe and reliable and can offer our customers special benefits in customs clearance such as:
With our own Dangerous Goods Officers at our business sites, we train our employees in how to handle dangerous items, monitor the transport operation and ensure compliance with the national and international dangerous goods directives. We are able to provide evidence of the safety and quality of our services using the Safety & Quality Assessment System (SQAS).
SQAS is a standard established by the European Chemical Industry Council. It assesses the quality, safety and environmental compatibility of logistics specialists, both for transporting hazardous items and for establishing specific quality standards for storing and transporting chemicals. Our services include the following:
We specialise in the transport of temperature-sensitive goods such as chemicals, pharmaceutical goods, paint and lacquer, adhesives and foils.
Rhenus uses thermal vehicles for line haul, which provide several benefits:
In addition to special know-how and technology, temperature-controlled shipments with the Rhenus Group are made possible as a result of our tight-knit network and daily pick-ups. Within national networks on the mainland, we can offer delivery within 24 hours. For these deliveries, we use passive temperature control and thermal covers in different sizes. We also offer door-to-door deliveries for B2B transports.
Rhenus transports are continuously documented using barcode scanning at each interface. This also enables you to track and trace your shipment via our web-based solution.
The safe and secure delivery of your goods and your freight is very important to us. That is why we provide security with the use of sealed trailers as well as GPS positioning and automatic location notification via mobile communications (GSM). For further information, our hotline is available 24 hours a day, 365 days a year.
The liability of freight forwarders is regulated by law and limited for international goods. If any damage or loss occurs, the compensation amount is usually significantly lower than the actual value of the goods. Other exemptions from liability often apply as well.
We therefore recommend additional insurance protection in order to prevent any costs being incurred in cases of damage or loss.
We can offer you various cost-effective solutions for this and are here to establish contact with our insurance partner for you:
Our express services provide you with individual solutions for any shipping needs. Regardless of its weight or size, we deliver your consignment on time to the place that you request.
With a global presence, an international network and qualified employees, we ensure rapid and safe deliveries and provide you with national and international logistics solutions at the highest level. We organise and monitor your consignment at all times.
Based on your needs, we create solutions for your express delivery within a short time period. Our transport solution for:
Use this state-of-the-art online tool to get access to your shipment information at any time.
Use our intuitive tool for online booking: Rhenus WebOrder