Our additional services for your road transport

In addition to organising the transport, handling and storage of your road freight, we can provide you with a wide range of additional services that complement your specific needs and add value along your supply chain.

Overview of our additional services

Customs services

Local expertise for worldwide export and import

Whether your consignment is travelling inside a single market or internationally, we are here to advise you on each country’s rules.

Thanks to the global network of the Rhenus Group and our strong relations with local authorities and public institutions, we ensure your consignment complies with customs regulations and is handled smoothly.  

Our trained specialists organise the preparation of the necessary formalities and arrangements at an early stage and with a great deal of accuracy. They have the necessary knowledge and tools to help you meet these statutory obligations. We know the local customs requirements in the countries of origin and destination and handle the complete customs clearance.

Our services include the following elements:

Customs services
  • Customs clearance for import or export goods
  • Customs clearance for goods in transit
  • Triangular operations
  • Inward processing
  • Carnet TIR
  • Carnet ATA
Fiscal services
  • Fiscal representation
  • Tax support
  • Intrastat
Bonded warehouse
  • Temporary storage warehouse
  • Authorised customs warehouse for export cargo
  • Public bonded warehouse
Consulting for foreign trade
  • Support for complete authorisation process AEO
  • Consulting in transactions exempt
AEO certification (Authorised Economic Operator)

Rhenus has a special status as an Authorised Economic Operator. With AEO certification, we are considered to be particularly safe and reliable and can offer our customers special benefits in customs clearance such as:

  • Easier admittance to customs simplifications    
  • Fewer physical and document-based controls
  • Recognition as a secure and safe business partner

Dangerous goods

Safety and security come first

With our own Dangerous Goods Officers at our business sites, we train our employees in how to handle dangerous items, monitor the transport operation and ensure compliance with the national and international dangerous goods directives. We are able to provide evidence of the safety and quality of our services using the Safety & Quality Assessment System (SQAS).

SQAS is a standard established by the European Chemical Industry Council. It assesses the quality, safety and environmental compatibility of logistics specialists, both for transporting hazardous items and for establishing specific quality standards for storing and transporting chemicals. Our services include the following:

  • Dangerous goods (ADR)
  • Excepted quantities (EQ)
  • Limited quantities (LQ)
  • Temperature-controlled transport

 

Temperature-controlled transport

We protect your temperature-sensitive goods

We specialise in the transport of temperature-sensitive goods such as chemicals, pharmaceutical goods, paint and lacquer, adhesives and foils.

Rhenus uses thermal vehicles for line haul, which provide several benefits:

 

  • Thermal swap bodies with air conditioning
  • Cooling and heating via diesel motor or electricity
  • Technological recording and monitoring to ensure the maintenance of constant temperatures
You can see the delivery of goods within a cold chain.
ADDITIONAL BENEFITS FOR TEMPERATURE-CONTROLLED TRANSPORT

In addition to special know-how and technology, temperature-controlled shipments with the Rhenus Group are made possible as a result of our tight-knit network and daily pick-ups. Within national networks on the mainland, we can offer delivery within 24 hours. For these deliveries, we use passive temperature control and thermal covers in different sizes. We also offer door-to-door deliveries for B2B transports.

Rhenus transports are continuously documented using barcode scanning at each interface. This also enables you to track and trace your shipment via our web-based solution.

The safe and secure delivery of your goods and your freight is very important to us. That is why we provide security with the use of sealed trailers as well as GPS positioning and automatic location notification via mobile communications (GSM). For further information, our hotline is available 24 hours a day, 365 days a year.

Transport insurance

You can see a highway from above.

We act on your behalf

The liability of freight forwarders is regulated by law and limited for international goods. If any damage or loss occurs, the compensation amount is usually significantly lower than the actual value of the goods. Other exemptions from liability often apply as well.

We therefore recommend additional insurance protection in order to prevent any costs being incurred in cases of damage or loss.

We can offer you various cost-effective solutions for this and are here to establish contact with our insurance partner for you:

  • “All risks” insurance
  • Tailored transport insurance policies
  • Taking out insurance for each consignment or on a long-term basis

Express shipments

Shipping time-sensitive goods

Our express services provide you with individual solutions for any shipping needs. Regardless of its weight or size, we deliver your consignment on time to the place that you request.

With a global presence, an international network and qualified employees, we ensure rapid and safe deliveries and provide you with national and international logistics solutions at the highest level. We organise and monitor your consignment at all times.

Based on your needs, we create solutions for your express delivery within a short time period. Our transport solution for:

 
  • Courier services
  • Direct deliveries
  • Special individual solutions
 
  

 

You can see a Rhenus Truck in a tunnel.

Digital services

Rhenus Online tools with 24/7 availability

Track & trace

Use this state-of-the-art online tool to get access to your shipment information at any time.

  • Provides transparency along the transport chain for all transport modes
  • Detailed information on truck, shipment and package levels
  • Document download from internal and external electronic archives
  • Intuitive user-friendly interface
  • Responsive design for PCs and mobile devices

Track & Trace

Customer Freight Portal

Use our intuitive tool for online booking: Rhenus WebOrder

  • Book your shipment at any time
  • Create your own contact list
  • System check with automated address examination
  • Practical templates for frequent shipments
  • Print your transport labels, cargo lists and shipping instructions
  • POD and document look-up including external archives
  • Tracking updates via email
  • Responsive layout for mobile devices
  • Security: Data encryption and an absolute data neutrality thanks to multiple firewalls

WebOrder

lockWeborderroomTrack & Trace