Customer care services
Achieving optimal communication with the customer is a challenge for every company in the digital age. We offer an appropriate solution with our services:
Drawing on our continuously trained communication skills, we handle the complete management of customer relationships and are available to our clients’ customers as a direct and personal contact – in the B2B as well as the B2C sector. We reach out to the customer, for all industries and through all channels, of course including social media. Professional reporting is crucial in order to optimise quality and quantity parameters.
We contact individuals and businesses on your behalf, acquire new customers for you, develop successful business relationships and obtain the information relevant for your success. In doing so, our experts work like you, with a professional and solution-orientated approach. We like standards and love complexity.
Our services:
- Order acceptance
- Contract management
- Appointment scheduling and coordination
- Contacting new customers
- Development of existing customers
- Termination prevention
- Clearing
- Customer recovery and reactivation
- Lead consulting
- Campaign support
- Follow-up campaigns
- Surveys and research
- Receivables management
- Competent product advice and product recommendations
- Solution of commercial customer concerns at all levels
- Customer expansion with cross-selling, up-selling and after-selling
