You can see a corridor with big data storages.
You can see a corridor with big data storages.

Our Commitment to Quality

By quality we mean knowing the concerns of our customers and reacting to their requirements, questions and problems in an optimal way. Customer needs and expectations are consistently determined and specified in the form of fixed requirements.

Every employee is a member of the quality management team

High-quality services and products are at the heart of our business. This is paramount to ensure we have satisfied customers.

We can only live up to this claim if our employees set themselves the goal of achieving the highest possible quality. To measure quality, we have created appropriate standards as a common basis.

Management responsibility

Guidelines set out and published by the board of directors provide the framework for our management system. Our integrated management system places stringent demands on our service quality. Besides the underlying DIN EN ISO 9001 standard, we comply with many industry-specific standards.

As part of its responsibility towards the company, the board of directors establishes corporate policy and sets strategic objectives which aim to satisfy our customers’ needs. As part of their responsibilities, the executive management ensures that adequate material and human resources are made available for sustaining and developing the management system and the company as a whole.

Our integrated management system

Our unified, process-orientated and integrated management system is managed from our headquarters in Holzwickede, Germany. In addition, we have set up a QM organisation, which guarantees smooth communication between headquarters and branch offices, both top-down and bottom-up.

Our integrated management system is an important tool for the board of directors and for all management-level staff, because it helps us to achieve key improvements in our organisation.

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Our Processes

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Standards

Our standardised processes enable us to rapidly incorporate new sites into the integrated management system and to efficiently transfer existing standards to existing sites.

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Measuring our quality

Our processes are regularly monitored with the help of key performance indicators. That is how we can continuously improve and guarantee the quality of our products for our customers.

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Process metrics

We determine our key figures on the basis of qualitative and quantitative criteria. We put these in relation to each other in order to measure and maintain the quality of our processes.

Corporate IT – the digital future of logistics

Current topics, such as data analytics, AI (artificial intelligence), modern identity management and the digital workplace, are only one part of our overall future-proofing strategy. As an internal service provider, Corporate IT supports all units of the Rhenus Group with IT resources, services and individual software solutions. The main focus lies on creating a user-orientated and trouble-free working day. IT experts in eight different departments meet market requirements on a daily basis.

The heart of Corporate IT is located on the campus in Holzwickede. All business-relevant Rhenus data is stored here on the server farms of two interconnected data centres. Thanks to a self-sufficient supply, the complete infrastructure guarantees an availability of over 99.9 per cent in the case of escalation. In terms of reliability, it meets the requirements and quality demanded by the internationally recognised "Tier 3 standard". Annual audits also guarantee compliance with official information security standards thanks to the ISO certifications acquired.

You can see a server room
By quality we mean knowing the concerns of our customers and reacting to their requirements, questions and problems in an optimal way. Customer needs and expectations are consistently determined and specified in the form of fixed requirements.

Certifications and documentation of our efficiency

The basis for our integrated management system is provided by DIN EN ISO 9001. Our headquarters and, as far as possible, all our branches are certified according to this standard. In addition, there are further standards that are implemented at our headquarters and in our branches, based on the requirements of our customers.

Our sites outside of Germany are, in part, certified within our Group. Additionally, there are sites which are certified directly on the premises by certification partners.

 

DIN EN ISO 9001

ISO 9001 plays a key role within the Rhenus Group management system because all further industry standards are developed on the basis of the requirements it establishes.

An important aim of ISO 9001 is to create and achieve consistent quality according to the requirements of our customers. With the aid of internal and external audits, our processes and quality standards are regularly scrutinised in order to constantly unearth potential for improvement and rationalisation and make necessary changes.

Fulfilling the requirements of this standard helps the branches and sites within the Rhenus Group to supply high-quality services and fulfil the expectations of the customers in question, as well as comply with legal and official requirements.

Within the Rhenus Group, ISO 9001 is an indispensable tool for continually improving profitability and market success.

ISO 9001 forms the basis for further industry-specific certification.

DIN EN ISO 14001

ISO 14001 makes it possible for us to continuously monitor, analyse and improve our environmental situation.

With the aid of an environment management system compliant with ISO 14001, we are able to ensure ongoing planning and implementation of environment protection measures at the certified sites and branches and, in this way, reduce our environmental impact.

Our overarching aim is, therefore, to promote environmental protection and prevent environmental damage, in harmony with economic, social and political requirements. At the same time, ISO 14001 forms the basis for certification of our environment management system.

DIN EN ISO 27001

For the Rhenus Group, information security means making the confidentiality, integrity and availability of information a strategic success factor in order to demonstrate the trust that our customers, our business partners and the general public place in us for all to see.

In accordance with the internationally recognised ISO/IEC 27001 standard, our information security management system (ISMS) ensures that risks are identified and assessed and that measures to ensure information security are planned, implemented and monitored.

VDA 6.2

Our sites that deliver services to customers from the automotive industry are certified according to VDA 6.2.

VDA 6.2 is aimed at service providers in the automotive industry, both internally (development, logistics, purchasing, etc.) and externally (developers, prototype manufacturers, logistics firms, etc.).

Service processes are generally subject to different criteria than those required for production processes. In the case of service processes, the focus is on intangible services. The provision and rendering of a service form a single unit.

By implementing the requirements of VDA 6.2, we are able to fulfil essential requirements of our customers in the automotive industry.

GLP

According to the definition in the "Principles of GLP" set out by the Organisation for Economic Cooperation and Development (OECD), good laboratory practice (GLP) is "a quality system concerned with the organisational process and the conditions under which non-clinical health and environmental safety studies are planned, performed, monitored, recorded, archived and reported".

Our sites certified according to this standard thereby ensure that all audit data is entered correctly and completely in audit reports which are presented to the authorities, and so can provide their customers from the pharmaceutical industry with evidence of a quality assurance system for health and environmental safety studies.

GMP

Good manufacturing practice (GMP) means quality assurance of production procedures and production environments, during the production of medical products and ingredients, on the one hand, and of foodstuffs and animal feed, on the other.

Particularly for customers from the pharmaceutical industry, quality assurance plays a key role because any quality variation can have a direct impact on consumer health.

Relevant sites of our company are certified according to GMP and have set up a GMP-compliant quality management system in order to guarantee optimum quality and meet the requirements of the public health authorities.

HACCP

HACCP stands for hazard analysis and critical control points.

The purpose of this concept is to identify, assess and control significant hazards caused by foodstuffs.

Thanks to their certification in accordance with HACCP, our sites whose customers come from the food industry document all HACCP analyses that are carried out in full.

IFS Logistics

IFS, which stands for International Food Standard, is a concept which combines the requirements of ISO 9001 with those of the HACCP analysis to create an integrated system. This means that the IFS Logistics standard is specifically tailored to the services of the logistics industry and focuses primarily on food safety.

The IFS Logistics standard also helps to promote transparency throughout the entire supply chain from industry to retailer, and takes a risk-orientated approach.

SQAS

The safety quality and assessment system (SQAS) provides a tool for the uniform assessment of a logistics service provider’s quality, safety and environment management systems. For this purpose, independent assessors are employed, and a standardised questionnaire is used.

Successfully passing an SQAS audit is an indicator of our constant efforts to make our firm’s logistics solutions safer and more environmentally friendly.

The system gives us direct, useful feedback on the strengths and weaknesses identified during the assessment. Moreover, we can give specific feedback to the customer upon evaluating the assessment results. In this way, the groundwork for a genuine partnership is laid down or reinforced, to the mutual benefit of both parties.

Energy management

All German-based sites of the Rhenus Group comply with the requirements of the Energy Services Act (EDLG) and are certified in accordance with DIN EN ISO 50001 or have an energy audit carried out in accordance with DIN EN 16247.

In addition, some foreign sites that belong to the previous certification matrix for other standards will also be included.

An energy management system promotes the sustainable protection of the environment and the conservation of our resources. It is important to ensure that we continuously improve the energy efficiency of our operations at all branches and make them more sustainable in order to fulfil our duty to future generations.

Electrical and Electronic Equipment Act

The "Electrical and Electronic Equipment Act" (which is in regard to the placement of electrical and electronic equipment on the market, as well as the collection and disposal of said equipment, as of 20 October 2015) aims to implement manufacturers’ product responsibility for electrical and electronic equipment under waste law.

This pursues the following objectives:

  • Protection of health and the environment against harmful substances from electrical and electronic equipment
  • Reduction of waste quantities through reuse or recycling

Here, too, the Rhenus Group is aware of its responsibility. Certification according to the Electrical and Electronic Equipment Act is being developed and rolled out on an ongoing basis.

Sustainability and environmentally friendly customer solutions

Acting environmentally and investing sustainably: For Rhenus, this is not a short-term trend, but is firmly anchored in our corporate philosophy. It is possible to conserve natural resources in many ways and simultaneously design efficient transport and logistics processes. This can be achieved in the construction of logistics facilities and the implementation of alternative vehicle technologies, right up to multimodal transport planning.

When building new logistics facilities, Rhenus attaches great importance to designing them to be as energy efficient as possible, for example, with roof solar systems and LED lighting in the warehouse. Rhenus is already certifying more and more sites according to the environmental management system DIN EN ISO 14001. In Tilburg, the Netherlands, there is even a Rhenus distribution warehouse which the British BREEAM certification system has deemed the most sustainable industrial building in the world.

In order to reduce carbon dioxide emissions, the logistics service provider is also relies on alternative drive systems in its vehicle fleet, from electric to natural gas. Rhenus already operates the latest electric trucks for its local transport customers. To ensure that electric vehicles do not run out of power, e-charging stations have been set up at several Rhenus sites. Shipping is set to become greener, too. Next year, Rhenus and its partner Arkon are planning to establish even more ecological short sea transports with specially developed eco-ships. 

For Rhenus, avoiding empty runs and intelligently linking modes of transport is one of the goals of transport planning. The logistics service provider promotes sustainable action and is increasingly implementing paperless delivery, especially in the delivery of consignments.

Corporate social responsibility

The Rhenus Group substantiates its sustainability based on internal company guidelines, measures and results, thereby making the company comparable on an international level in terms of compliance with environmental, social and ethical standards.

Rhenus SE & Co. KG (as the holding company of the Rhenus Group) is rated annually by the EcoVadis rating platform. EcoVadis operates the first collaborative platform that provides information on the sustainability performance of suppliers in the global supply chain. Sustainability is rated in terms of the environment, ethics and sustainable procurement.

In 2018, EcoVadis awarded the Rhenus Group silver status in the fields of environment, labour and human rights, ethics and sustainable procurement for the fourth time.

The assessment carried out by EcoVadis is becoming more important than ever. The silver rating from EcoVadis provides official validation of our performance in the field of sustainability for our customers and partners.

As a member of the board of directors, Michael Brockhaus, says: "The Rhenus Group’s good result confirms our successful efforts to do justice to all aspects of life in our services. This EcoVadis assessment is only possible if all branches follow the Rhenus guidelines, which are characterised by trust, fairness and transparency."

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