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    2-man delivery – Personalized last-mile logistics

    When customers order new furniture or household appliances, it is essential that they arrive safely and intact. Our 2-man delivery service pairs skilled professionals to guarantee your items are delivered securely and efficiently, directly to your customer’s room of choice.

    Two professionals collaboratively moving heavy furniture
    Two professionals collaboratively moving heavy furniture
    Last-mile solutions
    Inbound deliveries
    Benefits
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    Why choose Rhenus
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    Complete last-mile solutions

    Our comprehensive logistics service ensures your products are carefully managed from start to finish. From secure storage in our multiuser warehouses to the final delivery via last-mile logistics, our 2-man handling teams complete every step with precision. This includes not only transportation but also assembly, installation and responsible disposal of packaging. If needed, we also manage returns, providing a seamless experience for you and your customers. Operating across numerous European countries, we are dedicated to making the final mile a positive and stress-free experience.

    With our same-day and next-day delivery options, your customers benefit from rapid service. Our advanced tracking system keeps them informed via email, text message or online, and precise delivery windows are provided to ensure convenience. In addition, we increase net promoter scores and implement measures for continuous quality improvement.

    Flexible inbound delivery of your goods

    To avoid long transport routes, we offer manufacturers and dealers several options for inbound delivery: central, regional or combined.

    When goods are delivered to our national distribution center, we take over the forwarding of the goods to the regional distribution centers according to the hub-and-spoke model. From there, delivery to the recipient takes place on the agreed upon delivery date. Daily main runs to the delivery locations mean that short transit times can be guaranteed since only one location has to be reached. Alternatively, you can inject your goods directly into our delivery locations, which avoids transshipment and enables us to offer shorter transit times. We also offer a combination of regional and central injection.

    Rhenus has been supplying our customers for several years. Their staff are very helpful and always try to meet our needs. We would recommend them to other companies
    Westwing
    Rhenus client
    Two professionals handling packages upstairs

    Your benefits with our 2-man delivery

    For bulky or heavy goods, our 2-man handling teams ensure items are moved with care, minimizing the risk of damage during transport.

    With two professionals working in tandem, the task of loading and unloading becomes faster and more efficient, reducing the overall delivery time.

    We handle every aspect of the delivery, making it easier for customers who may not have the resources to move heavy items themselves.

    We offer flexible delivery options, allowing you to choose between our national distribution centers or regional distribution centers. We can also combine the two options to meet your specific needs.

    Our strategically located hubs mean we can adjust delivery routes quickly to respond to changes in your supply chain, ensuring short transport routes and efficient service.

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    Thumbnail of the video "Rhenus Home Delivery, corporate video: Final mile logistics to the point of use"

    Last-mile delivery to the room of choice

    We are the European market leader in the handling goods for home delivery on the last mile. We offer scalable logistics solutions and have access to 15 national networks. With efficiency and expertise, we ensure a consistently positive delivery experience.

    Case studies and white paper

    Case study SOFACOMPANY

    By changing the delivery hub, it was possible to reduce the route length per transport by 70 percent, significantly decreasing CO2 emissions. Learn more about the hub change.

    1 MB pdf
    Case study SOFACOMPANY

    With the transparent communication that can be achieved with digital communication processes, the time spent waiting between order placement and goods delivery can be made more customer-friendly.

    429 KB pdf
    Case study home24 notification

    With innovative micro-depots in urban areas, routes can be optimized and delivery times reduced. Read on to find out what micro-depots are and how they work.

    2 MB pdf
    Whitepaper city logistics

    Our value-added services

    A technician assembling furniture with precision

    Professional installation and assembly

    Our 2-man delivery teams not only deliver your goods but can also assemble furniture, install kitchens and set up household appliances at the customer’s location in many countries.

    Two Rhenus employees unpacking and setting up furniture in a living space.

    Packaging disposal

    After delivery, we ensure that all packaging materials are disposed of properly and leave the customer with a clean, ready-to-use product.

    Efficient removal of old appliances

    Old item removal

    As an added service, in a hassle-free exchange for the new item, we can take away old furniture, mattresses and appliances for your customers.

    Resource-saving last-mile logistics

    We are committed to sustainable practices, balancing innovation with environmental responsibility, particularly within the scope of our last-mile logistics operations. By adopting new technologies, modernizing our facilities and incorporating alternative energy sources into our fleet, we are reducing our carbon footprint. In the Home Delivery business segment, our fleet includes electric trucks and cargo bikes, and some of our warehouses are outfitted with photovoltaic systems to minimize emissions. We invest in the future by adopting cutting-edge solutions and ensuring our employees receive continuous training and development opportunities to keep pace with the evolving logistics landscape.

    Friendly call center agent who is talking to a customer

    Increase customer satisfaction with our 2-man delivery service.

    Partner with us to ensure a safe and smooth delivery of your furniture and appliances with our expert teams. We create the perfect solution together!

    Why choose our 2-man delivery

    • End-to-end logistics support including delivery, collection and product exchange
    • Delivery directly to the room or site of choice
    • Flexible scheduling with specific delivery windows to suit customer needs
    • Expert returns management services
    • Tailored logistics solutions to fit your business, with a strong emphasis on last-mile logistics to ensure efficient and timely deliveries
    • Choice of injection – Centralized at national distribution centers or decentralized directly at regional distribution centers
    • Transparency and ease of use for your customers
    • Commitment to sustainability: Eco-friendly fleet options are available in many countries and continue to expand
    • Consistent quality with standardized NPS measurements in many countries
    • Extensive coverage and access to many national networks in Europe
    • Daily dispatches to regional distribution centers

    Frequently asked questions

    2-man delivery involves two professionals delivering items together, ensuring careful handling and efficient transport.

    The final-mile delivery service is ideal for large, heavy or bulky items such as furniture, mattresses and household appliances.

    With 2-man handling, your items receive extra care, ensuring they are delivered without damage.

    Yes, our service is flexible. We offer delivery directly to the desired room or location on your property, along with optional assembly, installation and packaging removal.

    The term notification refers to the information provided regarding a pickup or delivery. With same-day and next-day deliveries, in the case of regionally available goods, you and your recipients benefit from delivery on the same day or on the desired date. Customers are informed by email, text message or other communication channels, depending on availability, can adjust delivery times up to three days in advance and have the choice between morning or afternoon deliveries. Live tracking and the calculation of the arrival time provide additional transparency.

    The quality of the delivery process is based on several criteria. In addition to the satisfaction of the recipients, key performance indicators (KPIs) such as delivery precision play an important role. We measure the satisfaction of customers and their willingness to recommend us using tools like the Net Promoter Score or Trustpilot. In terms of delivery accuracy, we determine whether the goods were delivered on the agreed upon date. In addition, we can check whether the estimated two-hour time window was adhered to. The surveys and quality measurements aim to continuously improve our services in line with our clients’ needs.

    The recipient’s opinion is extremely important to us. This applies in particular if they are not satisfied. We have established a modern ticket system so that we can help our customers quickly. The recipient is informed electronically as soon as their request has been received, is being processed and has been answered. Our customer service team accepts complaints via customer hotline, contact form and directly via mail and ensures a fast response. Our delivery teams, too, are trained to deal with criticism. We do everything we can to find a quick and satisfactory solution.