Rhenus delivers home and garden furniture, white and brown goods, mattresses and sports equipment in 2-man handling to any location in the Netherlands, Belgium and Luxembourg. As your partner on the last mile, we also offer assembly and further value-added services.
We have an extensive transportation network at our disposal, making it possible for our clients to reach multiple countries at the same time. Our cost-efficient transportation solutions are tailored to meet your specific needs, ensuring monetary savings for you without compromising on the quality of deliveries.
Benefit from our state-of-the-art WMS and new TMS. Both ensure fast, accurate and reliable logistics – backed by cutting-edge digital tools.
Position your brand as environmentally responsible: we prioritize electric vehicles, HVO100 fuel, solar power and green electricity. Smart depot locations help cut distances as well as our CO₂ footprint.
Accelerate delivery efficiency with our driver terminal. From digital signatures to instant POD e-mails, every step is recorded enhancing transparency and minimizing service effort on your side.
Through NPS surveys and quality ratings, we listen, learn and improve – keeping our clients at the heart of every innovation.
Located in Lichtenvoorde, our main hub allows us to cross the German border within a short time and reach our extensive transportation network. Within the Netherlands, we have five further depots available, strategically located in Elburg, Helmond, Koudekerke aan den Rijn and Utrecht.
As part of our final-mile service, we transport large, heavy or bulky items such as home and garden furniture and mattresses, as well as household appliances such as washing machines, refrigerators and TVs.
A convenient delivery experience begins well before transport. With transparent communication, a user-friendly online portal and tracking options throughout the entire process, we ensure customer satisfaction. Short delivery time windows and pre-arrival phone calls make the experience even more comfortable.
To evaluate customer satisfaction and continuously improve our services, we’ve implemented a Net Promoter Score (NPS) system. After delivery, customers receive an NPS e-mail inviting them to rate their experience. We are proud that the majority of our ratings are very positive, reflecting our dedication to excellent service and consistently high customer satisfaction.
With six strategically located sites, our home delivery team covers the entirety of the Netherlands, as well as Belgium and Luxembourg.
Yes, we do. Our online portal, WebSped, allows customers to conveniently arrange or reschedule their appointments. They can also track the progress of their delivery. This ensures a seamless and transparent delivery experience that enhances overall customer satisfaction.
Customers have access to our WebSped portal, where they can easily arrange or reschedule appointments and track their delivery status. The evening before delivery, they receive a notification via e-mail or text message with a precise 2.5-hour time window. To enhance the experience even further, our drivers personally call customers about 30 minutes before arrival. Additionally, our Track & Trace feature allows real-time monitoring of the delivery, offering full transparency and peace of mind.
We are actively implementing a range of sustainable measures to reduce our environmental footprint. These include the use of green electricity in our depots, exploring the installation of solar panels on the roofs of our facilities and evaluating the use of electric vehicles and HVO100 fuel. In addition, we are evaluating green returns packaging.
