Mobile first!
New IT features for our end customer portal

powered by Rhenus SN digital


On the end customer portal, customers from different countries will find a platform for direct and simple management or processing of their delivery orders. Among other things, the portal offers uncomplicated self-service appointment scheduling as well as precise tracking of our vehicles with live traffic data; additional services can also be booked. The IT specialists of Rhenus SN recently tackled the project of optimising and expanding the end customer portal and to a large extent have already led it to success.

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On a clear course to the goal

The objectives for the project were clear from the outset: a stronger mobile focus, a wide range of additional functions and language enhancements. Mobile first: a clear thing, because almost 80 percent of our customers use the platform via their smartphone. This is just one of the many insights we gain about user behaviour via Google Analytics. We’re aiming for the shortest possible build-measure-learn process.

What does that mean exactly? Well, our platform or application is constantly growing with newly developed, innovative functionalities – the build phase. We then measure how the new features are received by the user, that’s the measure phase. Finally, we use what we have learned to further develop the platform – and then we are already in the learn phase.

 

Step by step, short and to the point: Our project work at a glance

  • Our cross-functional teams develop in an autonomous and self-determined manner – from the first product idea to support.
  • Our backend programming language is C#, the application’s interface (frontend) is written in Vue.js.
  • Continuous integration and continuous deployment – this means we no longer wait for fixed release days, but can immediately fix bugs in the system or deploy new features within minutes. For this, we use the Microsoft Azure cloud.
  • Quality first: To rule out programming errors, thousands of automated tests are run before transfer to the production system – JavaScript is used to check whether all functions do exactly what they were designed to do.
  • Health monitoring with live data (ASP.NET): A dashboard function that allows us to monitor the accessibility and function of the application in real time – errors are reported immediately, and we can respond immediately.

 

How success takes form

As you can see, there are quite a few different programmes and tools involved here – but our IT professionals have them all easily under control, and we have thus already been able to roll out the new platform features successfully in several countries. The mobile handling of the application has now been significantly improved, and even more customers are using the option to assign delivery dates to themselves. This is just one indication that we have been able to increase customer satisfaction in general. It is also now possible to generate additional sales through effective upselling – and last but not least, we have created the technical prerequisites on numerous levels to expand the platform step by step in the future. And who knows, maybe your input will already be included in the next upgrade.