“Because we work together as a team and move more together. ”

location_cityHome Delivery
location_onDuesseldorf
Wiesenstrasse 61
access_timefrom now on
personMarion Konrad
timelapse Fulltime
phone+49 (0)211 522 888205

Mitarbeiter (w/m/d) Customer Service

Sie werden Teil unseres Teams in der Kundenbetreuung. Als erster Ansprechpartner unserer Kunden und Partner sind Sie das Aushängeschild des Unternehmens. Wir legen den gemeinsamen Erfolg vertrauensvoll in Ihre Hände.

Das erwartet Sie bei uns

  • Sie betreuen Mandanten, Endkunden sowie Auslieferungsfahrer ebenso fachkundig wie engagiert.
  • Insbesondere nehmen Sie telefonische Anfragen bzw. Reklamationen entgegen und reagieren ebenso schnell wie zuverlässig auf E-Mails von Kunden.
  • Darüber hinaus verlassen wir uns auf Sie, wenn es um das Steuern und Überwachen von Aufträgen und Terminen geht.
  • Sie erfassen und bearbeiten Aufträge im firmenspezifischen Transportmanagementsystem.
  • Aber auch bei der Rechnungsprüfung und Korrespondenz können wir auf Ihre Unterstützung zählen.

Das bringen Sie mit

  • Ihre Basis bildet eine abgeschlossene kaufmännische Ausbildung, idealerweise im Speditions- bzw. Logistikbereich.
  • Erfahrungen in der telefonischen Kundenbetreuung und im Reklamationsmanagement sind dabei ein klares Plus.
  • In jedem Fall können Sie uns durch einen soliden Umgang mit dem MS-Office-Paket und Englischkenntnissen überzeugen. 
  • Sie lieben den direkten Kundenkontakt und verfügen über ein hohes Maß an Einsatzbereitschaft – besonnen behalten Sie die Übersicht über Ihre Themen.
  • Als belastbarer Teamplayer sind Sie bereit, im vorab abgestimmten Schichtdienst sowie an ausgewählten Samstagen zu arbeiten (hierfür wird Ausgleich gewährt).

Darauf können Sie sich freuen

  • Familiärer Zusammenhalt
  • Handlungsspielräume
  • Individuelle Weiterentwicklung
  • Parkplätze
  • Pünktliche Bezahlung
  • Verkehrsanbindung
Family cohesion
Diverse scope of action
Individual development / support
Free Parking
Payment on time
Good traffic connection

Business Unit

Home Delivery

Rhenus Home Delivery is the specialist for end customer deliveries in 2-man handling for the Home & Living segment. Thanks to online trading and surging digitalization, the market is shifting from offline services to online or multi-channel providers - and Rhenus Home Delivery is growing steadily both nationally and internationally. Free delivery to the point of use and a wide range of additional services such as discarding packaging, assembling furniture and kitchens, or disposing of old appliances represents a decisive competitive advantage in end customer logistics. We offer our employees a future-oriented workplace and the opportunity to grow together with us in a dynamic market.

Read More

Rhenus Logistics

Rhenus Group

Opportunities in Logistics. Have you worked out the logistics of your career yet? At Rhenus, you will! Being an international logistics provider with 33,000 employees in over 50 countries, we manage complex supply chains and offer our clients innovative value-added services. However, we don‘t stop there.

We also provide our employees with the tools they need to pursue the career of their choice - whenever and wherever they need them. 

Read More

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A look behind the scenes - Rhenus Group

Our colleagues report on the diverse job opportunities at Rhenus Group.

A look behind the scenes – Foreman Port Logistics

"I applied for a job as a dock worker and was hired as a foreman."

In his job story, our colleague Christian talks about his day-to-day work at the Port of Hamburg and the opportunity that Rhenus has given him.

A look behind the scenes - professional driver

"At Rhenus I can be a human being and have a voice."

In his job story, our colleague Marcel talks about the opportunities that Rhenus offers him as a professional driver.

A look behind the scenes - operations manager ware

"I grew up with Rhenus.“

Michael works as an operations manager at the Dortmund logistics centre. In his job story, he explains what this means in everyday working life.

A look behind the scenes – Project Manager

„You can work out the opportunities yourself. No obstacles are put in your way. You are encouraged.”

Florian works as a project manager at Rhenus Automotive. In his job story, he provides insights into his everyday work.

A look behind the scenes – Dispatcher

„What's fun about my work is this connection between countries and cultures.”

Fouad is the dispatcher and responsible for the North African area. In his job story he gives an insight into his daily work.

A look behind the scenes – Operations Manager Port

"I joined Rhenus and was able to learn a lot more.”

In her job story, Anja explains why Rhenus was the best employer to start her career after finishing her studies.

A look behind the scenes – Managing Director

„There is no logistics without IT.”

Carolin is Managing Director at Rhenus Freight Network and explains in her job story why Rhenus is an exciting employer for IT employees.

A look behind the scenes - professional driver

"I got the chance to join Rhenus as a newcomer.“

Andreas works as a professional driver for Rhenus Data Office. In his jobstory, e explains why he enjoys this job

A look behind the scenes – Branch Manager

„Rhenus gives me freedom and responsibility to realize my own ideas.”

Our colleague Jonas joined Rhenus as a management trainee and has meanwhile become branch manager. In his job story, he reports on the opportunities he is given at Rhenus.