PM Shift Returns Team Leader

· Lead and supervise a team of warehouse operatives, working side by side with them on the shop floor, ensuring the smooth processing of returns.

· Provide hands-on guidance, training, and support to team members to help them meet performance targets and maintain a high standard of work.

· Foster a collaborative and positive team environment, contributing to a culture of teamwork.

· Oversee the efficient handling of returns, including heavy and bulky items, actively participating in the physical work to ensure items are properly inspected, documented, and processed in adherence to company procedures.

· Implement and enforce quality control standards to preserve the quality of returned items.

· Collaborate closely with cross-functional teams to coordinate returns processing and ensure timely issue resolution.

· Monitor inventory levels of returned items and collaborate with relevant teams to maintain accurate stock records.

· Identify opportunities for minimising returns and reducing product damage during returns processing.

· Ensure that all team members adhere to safety guidelines and consistently use the necessary personal protective equipment (PPE).

· Maintain compliance with industry regulations and uphold company policies.

· Generate regular reports on returns processing performance, including accuracy, timeliness, and inventory management.

· Maintain comprehensive records of returned items, documenting any damage, defects, or reasons for return.

· Liaise with suppliers when required.

· Proven experience in a warehouse or logistics environment.

· Experience of leading/managing team would be preferred, but not essential.

· Strong problem-solving skills, particularly related to returns processing and quality control.

· Familiarity with hands-on handling of heavy and bulky items.

· Excellent organisational and time-management skills.

· Effective communication and interpersonal skills.

· Proficiency in using warehouse management systems (WMS) and Microsoft Office Suite.

· Capability to lift, carry, and move heavy and bulky items.

· Comfort working on the shop floor alongside other warehouse colleagues.