Mitarbeiter (w/m/d) Kundenservice

Start date From now on
Time Type Full time
Mobile Work Partly Remote

Your Benefits

Your Benefits

Company Bike

Liebst du eine sportliche Fahrt zur Arbeit? Bleib fit und fahr mit deinem Jobfahrrad zur Arbeit.

Great Team

: Es sind die Menschen, die den Unterschied machen – und bei uns wirst du Teil eines tollen Teams.

Timely Payments

Verlass dich auf pünktliche Gehaltszahlungen jeden Monat.

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.
Location
Industriestrasse 5
48301 Nottuln
Germany
Company Name
Rhenus Data Office GmbH
Business Unit
Office Systems
Reference ID JR108034
Contact Person
Niclas Keilmann
+49 (2509) 89980
Job Category
Customer Service

Job Description

What you can expect

  • In Deiner Tätigkeit bist Du für die Bearbeitung von Kundenanfragen per Telefon oder E-Mail unserer Kunden zuständig. 
  • Du stehst unseren Kunden von der Beratung bis zur Auftragsabwicklung kompetent zur Verfügung und gehst auf deren Wünsche und Bedürfnisse ein. 
  • Außerdem verantwortest Du die Pflege der Stammdaten in unserem ERP-System und stellst damit eine reibungslose Abwicklung unserer Dienstleistung sicher. 
  • Schlussendlich übernimmst Du auch die Reklamationsbearbeitung, sollte wir die Kundenanforderungen einmal nicht getroffen haben. 

What you bring

  • Du hast eine kaufmännische Ausbildung oder eine vergleichbare Qualifikation erfolgreich abgeschlossen. 
  • Für Dich stehen unsere Kunden und dienstleistungsorientiertes Handeln im Fokus Deiner täglichen Arbeit. 
  • Zu Deinen persönlichen Stärken zählt, dass Du Dein Arbeitsumfeld eigenständig und punktgenau organisieren kannst. 
  • Als kommunikativer und kundenorientierter Teamplayer punktest Du mit einer selbstständigen und strukturierten Arbeitsweise. 
  • Ein sicherer Umgang mit den MS-Office Programmen runden Dein Profil ab. 
Business Unit

Office Systems

Is there a logistics for careers? There is with us! As a globally operating logistics service provider with 33,000 employees in over 50 countries, we manage complex supply chains and offer our customers innovative value-added services. In doing so, Rhenus Automotive implements the entire value-added process of automobile manufacturing sustainably and passionately. That includes e.g. supplying vehicle production or taking over complex assembly activities.
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Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

Mitarbeiter (w/m/d) Kundenservice