Operational Excellence - EMEA
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Air & Ocean Management GmbH & Co.KG
40721 Hilden
Germany
Natasha Mirza
Information Technology
Air & Ocean
Job Description
What you can expect
- Define clear roles, responsibilities, escalation paths, and KPIs for operations teams aligned with regional standards
- Apply regional auditing frameworks to monitor operational quality and customer satisfaction
- Ensure adherence, optimization, and documentation of operational processes
- Coordinate country-level implementation requests with relevant teams
- Align with Regional Head of Operational Excellence on master data standards and oversee local implementation
- Create frameworks to compare branch performance and share best practices
- Analyze operational gaps before IT system rollouts to ensure seamless integration
- Lead and organize ROCS training for country super/key users and Asia IT support team
- Conduct user testing sessions prior to system implementation
- Provide support during and after rollouts, including first and third-level support
- Coordinate and support on-site implementations (training, ramp-up, go-live, reviews)
- Develop and track detailed project plans to ensure timely delivery
- Maintain comprehensive project documentation
What you bring
- Degree in Business, IT, or Engineering
- 1–3 years' experience in Operational Excellence or data quality in air & ocean freight forwarding
- Strong quality management focus
- Excellent analytical and structured thinking skills
- Big-picture mindset: both commercial/customer and internal/operational
- High accountability and results-driven approach
- Strong stakeholder alignment and communication across all levels
- Comfortable working with diverse regional and functional teams
- Performs well under pressure with confidence
- Fluent in English; other languages a plus
- Willingness to travel
Business Unit
Air & Ocean
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.