Ocean Export Coordinator
Your Benefits
Your Benefits
Continuous Training
Great Team
Flat Hierarchies
Room for Innovation
Events
Quick Decision Processes
Rhenus Logistics Canada Limited
Mississauga, ON, ON L5T 2W6
Canada
Freight Services
Air & Ocean
Job Description
What you can expect
- Manage ocean shipments from booking to delivery for both consolidated and full container loads
- Prepare shipping documents and ensure compliance with export regulations and customer requirements
- Coordinate with shipping lines and truckers for cargo space booking and container pickup/delivery
- File required customs forms and verify shipping documents meet international trade requirements
- Communicate shipping schedules and deadlines to customers, agents, and overseas partners
- Track shipments and provide regular status updates to customers throughout transit
- Send shipping documents and arrival notifications to destination contacts within 48 hours of departure
- Handle customer inquiries and resolve shipping delays or issues as they arise
- Maintain accurate records in company shipping system and collaborate with internal teams
- Review and approve freight invoices, then bill customers within 48 hours of shipment
- Work with partners to reconcile costs and negotiate competitive shipping rates for customers
- Provide tracking information and regular reports to keep customers informed
- Handle post-shipment issues including damage claims, delays, or missing cargo
- Coordinate international shipments between other countries when needed
- Work with US team for shipments requiring American export filings
- Complete additional duties as assigned with attention to detail and customer service
What you bring
- 2+ years of experience in freight forwarding, specifically with ocean export operations.
- Understanding of customs regulations and global trade compliance, including INCOTERMS.
- Proficient in logistics software and Microsoft Office (especially Excel).
- Strong organizational and communication skills.
- Solving problems effectively as they arise.
- Attention to detail and ability to multitask in a fast-paced environment.
- Exceptional communication skills.
- Strong organization and time management skills, with seamless ability to multitask.
- Customer-focused with excellent interpersonal skills.
- High end accuracy required for documentation and day to day tasks.
- Friendly, helpful attitude with a willingness to support.
- Demonstrates honesty, trustworthiness, and respect.
Business Unit
Air & Ocean
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.