Blue Yonder Senior Technical Support Specialist
Your Benefits
Your Benefits
End-of-year Bonus
Monthly salary plus bonus agreement based on performanceHealth & Sports
Using private medical care package co-financed by the company (Medicover)Mobile Work
Work in a hybrid modelContinuous Training
Sharpen your skills and advance your expertise with our professional development programs.Great Team
It’s truly the people that make the difference — and with us you’ll join the best team around.Flat Hierarchies
Get straight through to the decision-makers with our streamlined organizational structure.Rhenus Warehousing Solutions Polska Sp. z o.o.
02-146 Warschau
Poland
Barbara Bułynko
Information Technology
Warehousing Solutions
Job Description
What you can expect
- Deliver high-quality customer support by resolving complex technical issues.
- Act as a technical liaison between support and development teams to ensure seamless issue resolution.
- Communicate technical product expertise to internal and external customers.
- Show commitment to customer service while building strong customer relationships.
- Utilize support tools to expedite case resolution and document all case interactions.
- Provide updates and case statuses to internal and/or external customers and management.
- Successfully comprehend and triage customer issues, conducting technical research and team collaboration as needed.
Our offer:
- Be a part of newely created global team within BY competence center
- Work in an international environment, with multinational teams
- Work from a well-located office in Warsaw
- Work in a hybrid model • Using private medical care package co-financed by the company (Medicover)
- Advantage of group insurance for yourself and family members
- Using a Multisport card co-financed by the company
- Monthly salary plus bonus agreement based on performance
What you bring
- University or higher professional education degree and working and thinking level in relevant area, such as industrial engineering, supply chain management or information technology.
- 1-2 years of Blue Yonder WMS experience.
- Practical knowledge of warehousing processes.
- Strong technical skills, including DBMS (e.g., SQL, Oracle) and code debugging in relevant programming languages.
- 2-3 years of IT/SAAS application support experience, with a focus on ownership and resolution of customer and system raised issues.
- Proactive support and operations improvement ability.
- Technology skills, including AppD, Splunk, Azure, and Python.
- Solution architecture, deployment, and automation skills.
- Strong communication skills and fluency in English for effective client communication.
- Assertiveness to tune requirements within teams and drive to propose optimal/optimize solutions within the scope of a project
- Ability to work effectively with large business and IT teams and to “run with the ideas of others”.
- Skilled communicator to all organizational levels in business and IT, from warehouse floor to boardroom.
- Enthusiastic, flexible and self-motivating.
Business Unit
Warehousing Solutions
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.