Import Service Team Operator
Your Benefits
Your Benefits
Company Pension Scheme
Continuous Training
Exclusive Discounts
Free Parking
Great Team
Health & Sports
Bradford
BD12 OQF
United Kingdom
Rhenus Logistics Ltd.
Road Freight
Rachel Yilmaz
Freight Services
Job Description
What you can expect
This role sits within the UK Import Service Team and is responsible for the administration and management of import clearances for shipments arriving into the UK European Road Freight network.
The Import Service Team co-ordinates all aspects of the customs clearance and recovery of any taxes paid with a variety of internal and external stakeholders.
The role will also extend to post-clearance activities and invoicing associated with the road business' smart-border clearance and customs brokerage solutions
This is an invoicing and admin role, experience within the road freight logistics preferable but not required.
Your role will primarily involve, but is not limited to:
Issuing of invoices and contacting associated parties to ensure the recovery of customs debt and prompt payment of the invoices.
Controlling the release of shipments held for pending payments and reviewing customs documents issued to ensure correct clearances and debts are incurred.
You will be required to communicate with the credit control department to reconcile payments, respond to invoice queries with external stakeholders via telephone and email.
Periodically you will be required to cross train and or cover the tasks of other team members which includes contacting UK importing companies via email or phone call to obtain information and data required to complete UK import clearance.
Complete local system database checks to complete the information and then passing all details to the Customs division through an internal IT Ticket system.
Preforming administration tasks associated with customs procedures and tax recovery.
What you bring
Customer service or administration experience
Strong communication skills – written & verbal
Attention to detail
Ability to use standard Microsoft software
Good organisational skills
Ability to handle customer queries speedily and efficiently
Full training on the required company software will be given as well as on going orientation within the wider business.
Hours 09.00 - 1730 hrs Monday to Friday, competitive salary based on experience.
Business Unit
Road Freight
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.