FTL & Charter Manager
Your Benefits
Your Benefits
Company Pension Scheme
Continuous Training
Exclusive Discounts
Free Parking
Health & Sports
Holiday Bonus
Rhenus Logistics Ltd.
Hinckley
LE10 1YE
United Kingdom
Rachel Yilmaz
Freight Services
Road Freight
Job Description
What you can expect
At Rhenus, we believe everyone plays a crucial role and our people are the cornerstone of our success. By contributing your unique strengths and your dedication, you help shape our collective impact on the global stage.
We value practical solutions and quick decisions, empowering you to take ownership and make a difference. By turning fresh ideas into reality we embrace change and provide you the opportunity to unleash your entrepreneurial spirit.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that embraces diverse perspectives and fosters collaboration. We empower each other to drive growth and success.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou
Our FTL & Charter Manager oversees the management and coordination of all freight forwarding activities. This key role is responsible for optimising the movement of goods domestically and internationally, ensuring timely deliveries, maintaining cost efficiency, and ensuring compliance with regulations.
Main duties include:
Manage Freight Operations: Oversee the end-to-end process of freight forwarding including coordinating the transportation of goods, ensuring that shipments are completed on time and within budget.
Vendor and Supplier Management: Develop and maintain relationships with carriers, shipping lines, customs brokers, and other key service providers. Negotiate contracts, rates, and service levels with suppliers.
Regulatory Compliance: Ensure all shipments comply with local and international laws, customs regulations, import/export controls, and trade documentation.
Documentation and Record Keeping: Oversee the preparation and review of all required shipping documentation, including CMR’s / bills of lading, commercial invoices, certificates of origin, and customs declarations.
Cost Optimisation: Monitor freight expenses, identify opportunities for cost savings, and ensure the most efficient routing and consolidation of shipments.
Team Leadership: Supervise and mentor a team of Charter Customer Solutions Operators, ensuring their development through regular 1-2-1’s and appraisals, and providing guidance in daily operations and decision-making.
Customer Service: Serve as the primary point of contact for key customers regarding shipment status, delays, or issues. Address customer concerns and ensure high levels of satisfaction with freight services across the branch
Problem Resolution: Proactively address and resolve any challenges that arise, such as delays, lost shipments, or customs issues, ensuring minimal impact on business operations.
Reporting and Analysis: Prepare regular reports on shipping performance, cost analysis, and key performance indicators (KPIs). Analyse trends to drive improvements in operational efficiency and service delivery.
Process Improvement: Continuously review and streamline logistics processes and systems to enhance operational efficiency, reduce costs, and improve customer satisfaction.
Administration: Ensure timely invoicing of all shipments across the branch
Holiday Cover: To provide holiday cover for the Branch Manager and take on additional responsibilities as required to ensure the branch continues to function without interruption.
Travel: Occasional travel may be required.
What you bring
Key Competencies
Strong knowledge of international shipping regulations, customs procedures, and documentation.
Excellent negotiation and communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work under pressure and handle multiple priorities effectively.
Experience managing and developing teams.
Knowledge of freight pricing, route optimisation, and supply chain best practices.
Skills & Experience
Minimum of 5 years of experience in freight forwarding, logistics, or supply chain management
Familiarity with import/export procedures and customs clearance processes in multiple regions.
Fluency in additional languages is a plus but not essential
2 years experience in a supervisory or managerial role
Certification in Freight Forwarding, such as FIATA or equivalent.
Proficient in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).
Business Unit
Road Freight

Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.