Customer Service employee

Start date 01/03/2025
Time Type Full time
Mobile Work Partly Remote

Your Benefits

Your Benefits

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Location
Dr. Paul Janssenweg 150
5026 RH Tilburg
Netherlands
Company Name
Rhenus Warehousing Solutions Tilburg B.V.
Business Unit
Warehousing Solutions
Reference ID JR108137
Contact Person
Danique Helena Allegonda Verschuuren
+31 (6) 28632949
Job Category
Customer Service

Job Description

What you can expect

Are you looking for a challenging Customer Service position in which you can combine your passion for customer service with the dynamics of the logistics sector? Do you want to be part of an innovative company in Tilburg that is fully committed to providing optimal service to customers worldwide? Then this vacancy as a Customer Service Employee at Rhenus Warehousing Solutions is the perfect opportunity for you!

As a Customer Service Employee you play a crucial role in ensuring customer satisfaction and building long-term relationships with our customers. To this end, you will act as a central point of contact for the customer and continuously link between different parties: your own department, operations, transportation and sales to ensure that all customer requests are handled in a timely and satisfactory manner. In addition:

  • Maintain regular contact with the customer to manage expectations and provide updates on incoming and outgoing orders;

  • Analyze order flows, have a grip on customer processes and come up with efficient improvement proposals;

  • You are responsible for the operational and administrative handling of international shipments, both inbound and outbound;

  • You provide various reports, such as periodic KPIs and transport analyses, and are responsible for invoicing;

  • Identify leads from the customer and transfer them correctly to the account manager;

  • You report to the Teamlead Customer Service.

At Rhenus Warehousing Solutions, as a Customer Service Employee you will become part of a sustainable and ambitious work environment where personal development is key. There is plenty of room and freedom to develop yourself. We foster an entrepreneurial work atmosphere in which we encourage personal input and initiative. You will work from “The Tube”, our ultramodern and sustainable building on the A58 in Tilburg. In addition, we offer:

  • In addition to a competitive salary, we offer attractive fringe benefits. We appreciate your commitment and contribution and are happy to reward you for it.

  • A good pension plan;

  • Fast growing organization with various clients (Med/Tech & B2BC);

  • A personal flex budget that you can spend as you choose. Among other things, this can be used to buy leave days, personal development, company fitness or be paid out as an allowance

What you bring

As a Customer Service Employee, you have a customer-oriented mindset and the drive to always find the best solution for our customers. You have good organizational skills and the ability to prioritize in a dynamic environment. With your proactive attitude and communication skills there is no problem that cannot be solved! You have HBO working and thinking level and several years of work experience in similar position. In addition, you have an excellent command of the English language in word and writing.

Business Unit

Warehousing Solutions

Rhenus Warehousing Solutions is one of the leading outsourcing partners for industry and commerce for warehouse logistics solutions. In addition to a large number of its own warehouse centers, Rhenus also takes on projects directly at our customers' premises. The comprehensive, additional services and IT solutions extend far beyond the standard warehouse logistics and complete the individual portfolio of our customers - everything from a single source. Our employees expect exciting tasks, a high degree of personal responsibility, and short decision-making processes as well as plenty of room for professional and personal development.
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Welcome to Rhenus

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

Recruitment Process

Online application

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

Application screening

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

Selection Process

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

Onboarding

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

Customer Service employee