Are you a service-oriented manufacturer of gym equipment and would like to support your customers in the event of damage in the best possible way and as soon as possible? You can focus on your core business by entrusting us with the maintenance and repair of your equipment.
Worn belts, defective ball bearings or broken pedals – even when properly used and of good material quality, cardio and strength equipment is susceptible to wear and needs repair. However, nothing is more annoying for a gym and the home athlete than defective fitness equipment. In addition, there is the risk of sports accidents. We provide for straightforward remedy. By repairing the damage quickly, which we do on your behalf, you increase your customers’ satisfaction.
We carry out maintenance and servicing of gym equipment for the manufacturers to increase the longevity and safety of your fitness products. If damage still occurs, we are at your side as a technical service partner and will repair defective gym equipment in studios, rehabilitation facilities and in your customers’ homes.
With our extensive networks in Germany, Great Britain and many other European countries, we are your reliable partner with short response times of just a few days.
Technicians for gym equipment often have to travel tens of thousands of kilometres every year to provide prompt service even for remote households located far apart from each other. We can avoid this with efficient processes and an extensive network and thus also make a valuable contribution to protecting the environment.
The advantage for you? We have a large number of technically skilled employees and are well networked in all regions. For your customers, this means that in the event of damage, our distances to the destination are short, we can minimise waiting times and increase customer satisfaction.
If equipment needs to be serviced or your service centre has received a damage report and the required spare part has arrived at the recipient, we will arrange an appointment on site with your customer by phone.
If you do not operate your own spare parts depot, we can offer you multi-user space in our Rhenus logistics hubs. This pays off particularly for growing and large gym operators. We stock the spare parts for your equipment in our warehouses and manage the supply of the required products to your customers.
Depending on the agreed maintenance frequency – once a year, for example – we visit your customers, check the condition of the equipment and, if necessary, carry out maintenance work for your entire equipment or individual equipment groups. The aim is to promote the longevity of your products and ensure trouble-free use.
Gym equipment can be subject to damage despite regular maintenance. Our technicians will then be quickly on site. We will carry out the necessary repairs with the right tools that our trained employees have on hand. Depending on the size of the equipment, this is done by one or two persons. Do you prefer a particularly fast premium service for your customers? No problem. We will be happy to make you an individual offer.
After maintenance and repair, we will carry out a functional check of the gym equipment. If everything is alright, we will document the condition of the sports equipment and send you the results.
The trend towards smart gym equipment incorporating digital technology continues to grow. However, electronic systems are prone to faults. In addition to replacing displays or individual components by our technicians on site, we also offer you testing and realisation of reconditioning, for example of screens.
If a fitness device has reached the end of its life cycle and repair is no longer possible, we will replace it at your customers’ premises. We ensure that the equipment being returned is packaged safely for transport and that it is disposed of in an environmentally friendly way.
Source: Deloitte, Federal Statistical Office
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