Service Alerts – Europe

    Stay informed about current incidents that may affect the delivery of your shipment. This page features our latest customer advisories, providing essential information on freight forwarding updates.

    Picture of a white truck driving on a street under a blue sky

    This platform is regularly monitored and updated to ensure any disruption that may concern our ability to ship your goods will be detailed here while we are working on a solution to continue providing you with our service.

    Balkans Border Blockade: Transport Delays Expected

    Published on: 25.08.2026

    Regions / Countries / Products Affected (Start time: 14.09.2026)

    Road freight transport to and from Serbia, Montenegro, Bosnia and Herzegovina, North Macedonia, and potentially Albania may face significant disruptions.

    Following failed negotiations regarding the EES system for truck drivers, transport associations are reportedly planning an indefinite blockade of EU border crossings from 14 September 2026.

    The blockade is expected to last several days, causing border congestion, extended transit times, and delivery delays.

    We recommend reviewing transport plans and anticipating potential disruptions for shipments involving the affected region.

    For further information, please contact your local representative.

    France – Bordeaux Wildfire: Operational Disruptions Expected

    Published on: 27.07.2026

    Regions / Countries / Products Affected (Start time: ongoing)

    Freight transport to and from the Bordeaux and Landes regions, France

    Due to the major wildfire affecting the Bordeaux region, authorities have ordered the suspension of operations in certain areas. As a result, our Bordeaux branch will be closed Monday 27.07, and unloading operations will not be possible.

    Road and motorway closures, together with the evacuation of several towns, are causing significant disruptions to transport and distribution activities across the region.

    To minimize impact, we kindly ask you to reroute trucks to Angers, Paris, or Lyon where possible.

    We will continue to monitor the situation closely and provide updates as they become available.

    For further information, please contact your local representative.

    FAQ: Service Updates and Shipment Delays

    We provide updates on service disruptions or delays through our website's Service Updates section.

    Additionally, customers may receive email notifications if they are in an affected region (specific country) in case of disruptions to services there.

    Delays can be caused by several factors, including:

    • Adverse weather conditions (e.g., snowstorms, heavy rain, or flooding)
    • Major traffic disruptions (e.g., long-term road closures due to chemical spills or fuel tanker accidents)
    • Border control delays (e.g., customs inspections or security checks)
    • Industrial actions (e.g., strikes)
    • Vehicle breakdowns or other unforeseen operational challenges

    You can track your shipment 24/7 using our Rhenus Track&Trace. If there is any disruption or delay, it will be reflected and updated through our website's Service Updates Alert section.

    Here you may find the link to our Rhenus T&T: https://freightportal.rhenus.cloud/login?ref=%2F
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    If your shipment is delayed, we recommend the following steps:

    • Check the Service Updates section of our website for the latest information.
    • Use the Rhenus Track&Trace tool to view detailed status updates for your shipment.
    • Contact our customer service team if you need further assistance or specific advice for your shipment.

    The duration of a delay depends on the nature of the disruption. Minor weather-related delays may only last a few hours, while more significant issues, like prolonged border checks, could extend the delay. We always strive to minimize disruptions and keep you informed of estimated delivery times.

    In some cases, rerouting may be possible, depending on the shipment's location and destination. Please contact our customer service team for assistance with rerouting or alternative delivery options.

    We have proactive measures in place to minimize disruptions, including:

    • Real-time monitoring of traffic, weather, and border control updates
    • Strategic and dynamic route planning to avoid known disruptions
    • Collaboration with local authorities and partners to address challenges
    • A dedicated customer service team ready to assist you

    We recommend checking our Service Updates section regularly to be informed of potential disruptions due to weather, public holidays, or other known factors.

    Certain regions may experience more frequent disruptions due to factors like high traffic, remote delivery locations, or stricter customs regulations. In any ways, our Service Updates section provides region-specific details from regions all over Europe.

    Yes, in many cases, you can reschedule the delivery date. Contact our team to discuss flexible delivery options.

    If you have additional questions or need support, our customer service team is here to help. Please contact them using your familiar Rhenus contact.