Customer Solutions Apprentice

We are recruiting for a Customer Service Apprentice within our Manchester Branch. Customer service is all about supporting customers by providing professional, helpful, and high-quality assistance before, during, and after their requirements are met. It involves understanding customer needs and working proactively to ensure a positive experience at every stage of the process.

This is an exciting entry-level opportunity where you will work closely with the Customer Solutions Supervisor and wider team. You will support the management of customer accounts, help maintain clear and effective communication, assist in resolving queries, and contribute to building strong, lasting customer relationships within a fast-paced freight forwarding environment.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success.  We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together.  Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

Main duties you will work towards:

• Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.

• Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.

• Monitor and maintain service level agreements and client KPIs.

• Proactively communicate with clients regarding shipment status, service changes, or delays.

• Handle customer enquiries, complaints, and escalations professionally and promptly.

• Identify opportunities to improve service quality as well as establish potential for growth.

• Support the onboarding of new clients and ensure a smooth transition.

• Support with customer site visits, teams meetings, and regular communication over the telephone.

What you bring Skills and Experience:

• A basic understanding or strong interest in freight forwarding, with a willingness to learn about road freight operations and logistics processes.

• Strong communication skills, with the ability to build positive relationships.

• Good problem-solving ability, showing initiative to resolve customer queries and support operational teams.

• Effective time management skills, with the ability to prioritise tasks

• A customer-focused mindset, with a genuine desire to provide excellent service and support customer needs.

• Ability to work independently and as part of a team, with a proactive approach to learning.

What you bring: Specific Systems Knowledge:

• Time management.
• Communication.
• IT skills inclusive of Microsoft Excel.
• Attention to detail.

What you bring: Qualifications:

GCSE or equivalent in English and Math

Customer service or freight experience