Customer Solutions Executive, Ocean
Customer Solutions Executive, Ocean
Permanent
Air & Ocean
+65 69795693
Your Benefits
Air & Ocean
+65 69795693
Job Description
What you can expect
Customer Service & Operational Coordination
- Act as main contact point for customers, ensuring smooth communication with internal teams, subcontractors, and overseas offices
- Assist customers during booking stage and provide timely shipment updates based on requirements
- Handle cross-trade shipments, ensuring clear coordination between Origin, Destination, and customers
- Verify documentation (e.g. Bills of Lading) to prevent errors or misunderstandings before cargo release
- Proactively address customer queries and resolve escalations promptly
- Ensure compliance with operational KPIs, including on-time cargo release, customs submissions, and job closure
- Monitor and update shipment milestones/status accurately in the system
- Prepare finance-related documents (AR/AP) and ensure quotation validity before shipment handling
- Ensure timely and accurate documentation collection, completion, and filing prior to vessel arrival
- Prevent shipment delays due to incomplete or incorrect documentation
- Coordinate with relevant departments (e.g. trucking, customs brokerage) for smooth operations
- Monitor payments and review invoices for accuracy in collaboration with Accounting
What you bring
- Knowledge of local and international freight services and customs policies
- Familiar with industry standard programs and able to operate standard systems relevant to the position
- Independent self-starter, well-organised, detail-oriented and ability to multi-task with excellent time management skills
Business Unit
Air & Ocean
Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.