Application Support Specialist
Application Support Specialist
Permanent
Air & Ocean
Your Benefits
Air & Ocean
Job Description
What you can expect
- Provide Level 1 support to users within the APAC region, ensuring prompt resolution of technical issues.
- Assist users with matters related to business applications and IT systems.
- Manage, prioritize, and resolve support tickets in line with established SLAs, policies, and procedures.
- Log, escalate, and follow through on all support requests and incidents until closure.
- Identify operational gaps and contribute ideas for continuous improvement in IT service management.
- Act as a subject matter expert in assigned areas, offering practical solutions to business stakeholders.
- Support training initiatives by providing input on user training needs and conducting knowledge-sharing sessions.
- Collaborate with local, regional, and global IT teams to coordinate and deploy projects effectively.
- Maintain and update internal knowledge base documentation for IT support
- Take ownership of assigned projects, ensuring timely completion and quality deliverables.
- Internalize feedback to continuously enhance work quality and performance.
- Be available for domestic and international travel when required.
- Perform other related duties as assigned by the immediate superior.
What you bring
- Minimum Higher Secondary / STPM / A-Level / Certificate / Diploma or higher in any field.
- At least 1 year of related work experience; fresh graduates are encouraged to apply.
- Proficient in English and local language(s), both written and verbal.
- Fluency in Mandarin (spoken and written) is an added advantage.
- Familiarity with incident management systems, helpdesk ticketing tools, and ITIL concepts preferred.
- Computer literate and willing to learn user support, troubleshooting, and business applications.
- Strong communication skills with the ability to explain technical information clearly.
- Excellent attention to detail, time management, and ability to meet deadlines.
- Adaptable to changing environments and dynamic business needs.
Business Unit
Air & Ocean
Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.