Customs Brokerage Manager

Principle Accountabilities 

• Ensure team is delivering accurate and timely entries, dispatch of cargo to ultimate consignee, and follow up regarding proof-of-delivery. 

• Ensure accuracy of billing is being 

• Oversee ISF and the Cargowise systems and develop or improve operational processes that Compliance & Training standards and SOPs and customer SOP requirements 

• Oversee FTZ compliance regarding brokerage 

• Coordinate efforts and communication with Operations department 

• Create and prepare customer status reports on a regular basis 

• Execute team entry and billing audits to ensure accuracy and assess training needs 

• Adhere to, train and advise team in areas of Customs Brokerage Regulations 

• Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting 

• Monitor problem files and implement corrective action when needed 

• Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing 

• Monitor staff training needs; identify and develop training objectives 

• Conduct regular staff meetings; communicate department goals and expectations 

• Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved 

• Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins 

• Escalate any unresolved issues or risks before they materially impact the organization 

• Work closely with other departments and branches to deliver high level of service to customers 

• Perform other duties as assigned 

• Ensure compliance with Custom’s regulations 

Education & Work Experience Requirements/Skills  

• Bachelor’s degree; Prior logistics experience and Brokerage experience – 2 years minimum 

• Up to 5 years of experience as of Entry Writer 

• FTZ experience 2 years 

• Licensed Customs House Broker required 

• Ability to communicate persuasively and with confidence, professionalism and authority at all 

• levels of the business. 

• Sound judgment, with a well-developed sense for risk identification, assessment and management. 

• Demonstrated experience in conducting reviews of compliance certifications, agreements, and regulatory procedural documents to determine gaps and opportunities for improvement. 

• Excellent verbal and written communication skills and the ability to respond effectively to confidential inquiries 

• Understand importance and meets deadlines 

• Must have familiarity with operational, financial, quality assurance, and human resource procedures and regulations 

• Critical thinker, capable of discerning the nuances and subtleties of complex compliance issues. 

• Experience with MS Word, Excel, PowerPoint and Outlook required 

• Experience with Cargowise preferred but not required