Digital Process Innovation Assistant Manager - Air

Operational Process & Digital Enhancement

• Support the Digital Process Innovation Manager in the implementation of digital strategies and continuous operational improvement across designated domains.
• Act as a domain-specific owner for global processes, application functionality, and associated operational data.
• Provide input to Master Data Management regarding domain-relevant operational data (excluding corporate or cross-domain data).
• Co-lead or lead process and system enhancement initiatives aimed at optimizing performance and efficiency.
• Develop, document, and maintain global Standard Operating Procedures (SOPs) to drive process standardization, compliance, and scalability.
• Identify and advocate for application capabilities that meet evolving business requirements and promote operational efficiency.
• Define and track operational performance metrics that support service excellence and enhance the customer experience.

Stakeholder Engagement & Collaboration

• Collaborate with internal stakeholders to integrate business needs into digital solutions and process improvements.
• Work with the Operational Excellence team to gather and incorporate regional or country-specific requirements into system design and implementation.
• Partner with Master Data and IT teams to ensure accurate, consistent data integration across relevant applications and processes.
• Identify the source systems and define domain-specific data objects critical to operational workflows.
• Capture and align business and customer requirements through structured engagement with key stakeholders.

Project & System Management

• Assist in managing enhancement projects, including the creation, tracking, and delivery of Jira tickets and related development efforts.
• Collaborate with IT project managers and developers to prioritize and guide system module enhancements aligned with domain needs.

• Bachelor’s degree in Business, IT, Engineering, or a related discipline.
• Minimum of 3 years’ experience in Operational Excellence or at least 5 years in operational and managerial roles within air and ocean freight forwarding, with a strong focus on quality and process improvement.
• Strong analytical and structured thinking skills.
• Strategic mindset with the ability to balance commercial/customer needs and internal operational efficiency.
• Effective at building alignment and influencing stakeholders across various levels of the organization.
• Capable of managing multiple initiatives concurrently while contributing to cross-functional projects and continuous improvement efforts.
• High level of accountability and a results-oriented mindset.
• Experience working in regional or international settings, with the ability to collaborate across diverse cultural and functional backgrounds.
• Resilient under pressure, with the confidence to step into leadership when necessary.
• Professional proficiency in English is required; additional languages are an asset.