Operational Excellence Manager

What you’ll be doing

Continuous Improvement

• Lead and facilitate continuous improvement initiatives using Lean, Six Sigma, and other methodologies.

• Identify, analyze, and prioritize process improvement opportunities to enhance operational efficiency and effectiveness.

• Develop and implement standardized processes and best practices across the organization.

Implementations and Project Management:

• Manage and oversee multiple projects simultaneously, ensuring timely and successful completion.

• Develop project plans, timelines, and budgets, and track progress against milestones.

• Collaborate with stakeholders to ensure alignment and support for project initiatives.

Data Analysis:

• Collect and analyze operational data to identify trends, root causes, and areas for improvement.

• Develop and maintain performance metrics and dashboards to track progress and measure success.

• Provide data-driven insights and recommendations to senior management.

Training and Development:

• Develop and deliver training programs to educate employees on continuous improvement methodologies and tools.

• Mentor and coach team members on best practices and techniques for operational excellence.

• Foster a culture of continuous improvement and innovation within the organization.

Change Management:

• Develop and implement change management strategies to ensure successful adoption of new processes and systems.

• Communicate effectively with all levels of the organization to gain buy-in and support for initiatives.

• Monitor and address resistance to change to ensure smooth transitions.

Quality Management:

• Ensure compliance with industry standards, regulations, and best practices.

• Develop and maintain quality management systems and procedures.

• Conduct regular audits and assessments to ensure adherence to quality standards.

KPI Management:

• Develop, monitor, and manage key performance indicators (KPIs) to measure the effectiveness and efficiency of operational processes.

• Align KPIs with organizational goals and objectives to drive performance improvement.

• Regularly review and analyze KPI data to identify trends, variances, and areas needing attention.

• Communicate KPI performance to stakeholders and recommend corrective actions as needed.

• Ensure that KPIs are integrated into the daily operations and continuous improvement initiatives of the organization.

Warehouse Management System (WMS) Implementation and Control:

• Lead the implementation of the Warehouse Management System (WMS) to optimize warehouse operations and inventory management.

• Develop and oversee WMS processes and controls to ensure accuracy and efficiency.

• Train staff on the use and best practices of the WMS.

• Monitor WMS performance and troubleshoot issues to ensure smooth operation.

• Collaborate with IT and other departments to integrate the WMS with other business systems.

Warehouse Procurement:

• Handling procurement for various projects and warehouse operations

• Sourcing of vendors and doing cost comparison to optimize overall project costs

• Taking part in regular vendor assessment in terms of their service level, rates, T&Cs, etc.

What skills & experience you’ll bring to us

• 5+ years of Operations Excellence and Project Management experience in Contract Logistics (Warehouse and Transportation) 

• Solid analytical skills with a good commercial and technical understanding of Warehousing operations.

• Excellent knowledge in WMS, ERP and EDI systems technicalities.

• Above average knowledge and understanding of Warehouse process, KPI/SLAs and WMS. 

• Practical working experience with CLASS/AutoCAD and/or other supply chain design software/tools is a plus.

• With working experience in using project management tools.

• Experience in modern warehouse and supply chain solution design including automation and other modern warehousing innovations (robotics, digitalization). 

• Experience in VSM and/or Six Sigma is a plus 

• Excellent proficiency in Microsoft Excel.

• Good command of spoken and written English; other Asian/European language(s) is beneficial. 

• Good organization skills