Customer Solutions Operator

You Make Things Happen 

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success.  We value practical solutions and quick decisions, empowering you to take ownership and make a difference.  

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.  

The future isn’t just built by the company – it’s shaped by each of us, working together.  Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference.#empoweredbyyou 

We are looking for someone who has experience within the logistics industry. Our Customer Solutions Operator will be the first port of call to customers, and you will be responsible for responding to their requirements.

To be successful in this role you will need to demonstrate flexibility, be able to build good relationships, and be ready to solve our customers problems.

Main Duties will include:

• Responding promptly to customer enquiries through various channels

• Acknowledging and resolving customer complaints.

• Responsible for overseeing the day-to-day account activities of customers.

• Resolving delays in a timely manner and keeping our customers up to date.

• Generating rates when required, ensuring rates are accurate and all additional charges are included. 

• Identifying and referring any new opportunities from exiting clients to appropriate internal contact

• Processing orders and arranging for goods to be brought our depots

• Knowing the products and services inside and out so that you can answer questions and up-sell where possible

• Advising clients on the customs processes, understanding broker requirements, being able to onboard clients that do not have their own broker.

• Understand the customs requirements for invoices, packing lists, recognising commodity codes that require additional certification requirements.

• Communicating and coordinating with colleagues in various departments as necessary.

• Completing KPI reports for our clients

• Providing all required POD’s in a timely manner

• Ensuring customer portals are up to date, data is accurate and freight rates are complete

• Customer service or administration experience

• Good verbal and written communication skills thatdemonstrate the company in a professional manner to all concerned.

• Attention to detail

• A good grasp of numbers and excellent organisational skills are essential. 

• Strong interpersonal skills and confident phone manner would be beneficial. 

• The ability to eventually manage a daily workload independently whilst operating effectively within a team. 

• Ability to use standard Microsoft software

• Ability to handle customer queries speedily and efficiently

• Hours 09.00 - 1730 hrs Monday to Friday, competitive salary based on experience.