Planning processes means getting down to the detail, again and again.
Already during the offer phase, the process manager first came into contact with the customer and assessed the key requirements. As soon as the contract was signed, the process manager got to work. His chief task was in-depth planning of the requisite logistics processes and material flows while taking cost effectiveness, space, viability, capacities and staff into account. In this case, some of the main questions were: What is the best way to organize palette storage space? How does warehouse organization impact staff productivity in incoming goods or order picking? The options for stacking palettes are endless, so a process planner's expertise is called for in determining the ideal one. Once found, the perfect solution had to be documented and communicated so other departments could deliver their input. At this pivotal stage, the process manager is the hub, coordinating each of the different project steps and making sure the storage facility ultimately works in practice. During the ramp-up phase, the process manager takes responsibility, also for training the shift supervisor. Even after the project kicks off, the process manager's work is not finished. He is subsequently also in charge of fine-tuning workflows. This is a role for someone with a keen analytical mind and process-oriented thinking who takes a very hands-on approach.