Operations Coordinator – Ocean Freight
Operations Coordinator – Ocean Freight
Permanent
Air & Ocean
Starting Salary: CAD 55,000 per year
+1 (905) 6719858
Your Benefits
Air & Ocean
Starting Salary: CAD 55,000 per year
+1 (905) 6719858
Job Description
What you can expect
- Coordinate end-to-end Ocean Export shipments, including carrier bookings, shipping instructions, CERS submissions, and preparation of Master and House Bills of Lading (MBL/HBL).
- Manage Ocean Import shipments, including E-Manifest preparation, destination coordination, and shipment follow-up.
- Communicate with customers, overseas agents, carriers, and service providers to ensure the timely movement of freight and provide regular shipment updates.
- Prepare and distribute pre-alerts, status reports, shipping documentation, and Proofs of Delivery (PODs).
- Arrange cargo pickups and coordinate transportation providers as required.
- Monitor shipment progress, resolve operational issues, and ensure all files are completed accurately and closed in a timely manner.
- Negotiate rates with carriers and logistics providers and assist with customer quotations and pricing requests.
- Issue invoices, reconcile shipment costs, manage pending charges, and support accounts payable processes.
- Maintain accurate shipment records and ensure compliance with company procedures and regulatory requirements.
- Provide exceptional customer service while supporting the day-to-day operations of the freight forwarding department.
What you bring
- Minimum 2 years of experience within the Canadian freight forwarding industry.
- Strong knowledge of Ocean Export operations, including bookings, CERS filings, shipping instructions, and bill of lading documentation.
- Working knowledge of Ocean Import operations, including E-Manifest preparation and destination coordination.
- Experience handling both ocean exports and imports within a non-asset-based logistics environment.
- Exposure to Air Freight operations is considered an asset.
- Experience coordinating international shipments and communicating with overseas agents and carriers.
- Understanding of freight forwarding documentation, customs requirements, and transportation processes.
- Experience preparing quotations and negotiating carrier rates is considered a strong asset.
- Strong organizational skills with the ability to manage multiple shipments and deadlines simultaneously.
- Excellent communication and customer service skills.
- Proficiency with freight forwarding systems and Microsoft Office applications.
- Familiarity with international trade documentation, carrier portals, and Canadian customs requirements.
Business Unit
Air & Ocean
Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.