Warehouse Supervisor

Shift Pattern: Monday to Friday 14:00 - 22:00

Key Responsibilities

• Allocate labour and resources to meet daily outbound/inbound workloads. 

• Manage workflow across picking, packing, replenishment, loading, and goods-in activities. 

• Ensure on-time dispatch and adherence to customer KPIs (OTIF). 

• Lead, coach, and motivate warehouse colleagues to deliver high performance. 

• Conduct daily briefings and ensure effective communication across shifts. 

• Manage absence, timekeeping, performance, and conduct. 

• Support recruitment and onboarding of new team members. 

• Ensure adherence to Health & Safety, site rules, and safe systems of work. 

• Promote a strong safety culture, leading by example and ensuring PPE compliance. 

• Conduct incident investigations, near miss reporting, and corrective actions. 

• Ensure WMS accuracy and rigor in scanning and stock movement processes. 

• Support cycle counts, inventory investigations, and stock integrity improvements. 

• Resolve discrepancies and escalate issues where required. 

• Identify and implement improvement opportunities (Lean / waste reduction). 

• Ensure adherence to Standard Operating Procedures (SOPs). 

• Support the rollout of new processes, systems, or customer implementations. 

• Drive productivity, cost efficiency, and quality improvement 

• Productivity (units per hour / cost per unit) 

• Accuracy (pick accuracy, stock accuracy) 

• Service performance (OTIF / DIFOT) 

• Engagement and H&S performance (near misses reported, absence levels)

Key Skills & Competencies

• Strong leadership with ability to motivate and engage teams. 

• Good knowledge of warehouse processes and 3PL operations. 

• Competent in Warehouse Management Systems (WMS) and Microsoft Office (particularly Excel). 

• Excellent communication, problem-solving, and decision-making skills. 

• Ability to work effectively in a fast-moving, customer-focused environment. 

• Previous supervisory experience within warehousing, logistics, or 3PL (essential). 

• Working knowledge of WMS (e.g., Manhattan, SAP EWM, Blue Yonder) desirable. 

• Proven experience delivering against KPIs and service levels. 

• Experience with continuous improvement / lean methodologies beneficial. 

• GCSEs/NVQ Level 2 or equivalent (minimum). 

• FLT licence (Reach/Counterbalance) desirable based on site needs. 

• Health & Safety qualification (IOSH Working Safely / Managing Safely) advantageous. 

• Leads by example – visible, engaged, and approachable. 

• Customer-focused and service-driven. 

• Resilient under pressure, able to prioritise and adapt. 

• Fair and consistent approach when managing people and performance.