Blue Yonder Technical Support Team Lead (k/m)
Blue Yonder Technical Support Team Lead (k/m)
Permanent
Warehousing Solutions
Your Benefits
Warehousing Solutions
Job Description
What you can expect
- Oversee and manage a team of support specialists to ensure efficient and effective customer service delivery
- Lead by example and provide guidance, training, and coaching to team members to promote a positive and high-performing work culture.
- Develop and implement processes and procedures to improve the overall efficiency and quality of support services.
- Monitor team performance and metrics, identify areas for improvement, and take necessary actions to address any issues.
- Establish and maintain strong relationships with internal customers to understand their needs and concerns, and provide appropriate solutions.
- Handle escalated customer inquiries or complaints and provide timely and satisfactory resolutions.
- Conduct performance evaluations and provide regular feedback to team members to foster their professional growth.
- Communicate effectively with senior management and provide regular reports on team performance, customer feedback, and other relevant metrics.
Our offer:
- The possibility to be a part of newely created team within BY competence center
- Work in international environment, with multinational teams
- Work from a well-located office in Warsaw
- Work in a hybrid model
- Using private medical care package co-financed by the company (Medicover)
- Advantage of group insurance for yourself and family members
- Using a Multisport card co-financed by the company
- Monthly salary plus bonus agreement based on performance
What you bring
- University or higher professional education degree and/or relevant experience in industrial engineering, supply chain management or information technology
- At least 5 years of experience in a support function
- Excellent knowledge of Blue Yonder WMS (Discreet) – a must have
- Leadership skills and track record of developing teams
- Excellent communication and analytical abilities
- Structured and clear communicator with a high ownership mindset
- Ability to work cross-functionally and communicate with technical and non-technical teams
- Ability to lead a metrix team located in different part of the world
Business Unit
Warehousing Solutions
Rhenus Warehousing Solutions is one of the leading outsourcing partners for industry and commerce for warehouse logistics solutions. In addition to a large number of its own warehouse centers, Rhenus also takes on projects directly at our customers' premises. The comprehensive, additional services and IT solutions extend far beyond the standard warehouse logistics and complete the individual portfolio of our customers - everything from a single source. Our employees expect exciting tasks, a high degree of personal responsibility, and short decision-making processes as well as plenty of room for professional and personal development.
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.